Chapter 14: Marketing Flashcards

1
Q

A marketing strategy consists of:

A
  • The selection and analysis of a target market

- The creation and maintenance of an appropriate marketing mix.

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2
Q

3 Common Marketing mix approaches

A
  • Undifferentiated Approach
  • Concentrated Market Segmentation Approach
  • Differentiated Market Segmentation approach
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3
Q

Concentrated market segmentation

A

A single marketing mix is directed at a single market segment.

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4
Q

Differentiated market segmentation

A

Multiple marketing mixes are focused on multiple market segments.

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5
Q

Four important elements of marketing to reach a target market:

A
  • Product
  • Price
  • Distribution
  • Promotion
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6
Q

The product marketing element

A

Decisions about the product’s design, brand name, packaging, warranties and the like.

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7
Q

The pricing marketing element

A

Concerned with base prices and discounts.

Pricing decisions are intended to achieve particular goals, such as maximising profit or to make room for new models.

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8
Q

The distribution marketing element

A

Involves transportation and storage as well as the selection of intermediaries.

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9
Q

The promotion marketing element

A

Focussed on providing information to target markets.

Major forms of promotion are advertising, personal selling, sales promotion and public relations.

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10
Q

Forces that make up the external marketing environment:

A
  • Economic forces
  • Sociocultural forces
  • Political forces
  • Competitive forces
  • Legal and regulatory forces
  • Technological forces
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11
Q

Economic force of the marketing environment

A

The effects of economic conditions on customers’ ability and willingness to buy.

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12
Q

Sociocultural force of the marketing environment

A

Influences in a society and its culture that result in changes in attitudes, beliefs, norms, customs and lifestyles.

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13
Q

Political force of the marketing environment

A

Influences that arise through the actions of elected and appointed officials.

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14
Q

Competitive force of the marketing environment

A

The actions of competitors, who are in the process of implementing their own marketing plans.

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15
Q

Legal and regulatory force of the marketing environment

A

Laws that protect consumers and competition and government regulations that affect marketing.

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16
Q

Technologicals force of the marketing environment

A

Technological changes that can create new marketing opportunities or cause products to become obsolete almost overnight.

17
Q

Three Possible influence types on the consumer decision process

A
  • Situational influence
  • Psychological influence
  • Social influence
18
Q

Situational influences on consumer decisionmaking

A
  • Physical surroundings
  • Social surroundings
  • Time
  • Purchase reason
  • Buyer’s mood and condition
19
Q

Psychological influences on consumer decisionmaking

A
  • Perception
  • Motives
  • Learning
  • Attitudes
  • Personality
  • Lifestyles
20
Q

Social influences on consumer decisionmaking

A
  • Family
  • Roles
  • Peer groups
  • Social class
  • Culture and subcultures
21
Q

Three types of consumer income

A
  • Personal
  • Disposable
  • Discretionary
22
Q

Why is discretionary income of particular interest to marketers.

A

Consumers have the most choice in spending it.

Consumers use discretionary income to purchase items ranging from automobiles and vacations to movies and pet food.