Chapter 15 Definitions Flashcards

1
Q

Product

A

Everything one receives in an exchange, including all tangible and intangible attributes and expected benefits;
It may be a good, service or an idea.

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2
Q

Good

A

Real, physical thing that we can touch.

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3
Q

Service

A

The result of applying human or mechanical effort to a person or thing.
Thus a change we pay others to make for us.

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4
Q

Idea

A

Philosophies, lessons, concepts or advice.

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5
Q

Consumer product

A

A product purchased to satisfy personal and family needs

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6
Q

Business product

A

A product bought for resale, for making other products or for use in a firm’s operations.

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7
Q

Convenience product

A

Relatively inexpensive, frequently purchased item for which buyers want to exert only minimal effort.

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8
Q

Shopping product

A

An item for which buyers are willing to expend considerable effort on planning and making the purchase.

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9
Q

Specialty Product

A

A product that possesses one or more unique characteristics for which a group of buyers is willing to expend considerable purchasing effort.

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10
Q

Raw material

A

Basic material that actually becomes part of a physical product.

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11
Q

Major equipment

A

Includes large tools and machines used for production purposes.

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12
Q

Accessory equipment

A

Standardized equipment used in a firm’s production or office activities.

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13
Q

Component part

A

An item that becomes part of a physical product and is either a finished item ready for assembly or a product that needs little processing before assembly.

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14
Q

Process material

A

A material that is used directly in the production of another product but is not readily identifiable in the finished product.

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15
Q

Supply

A

An item that facilitates production of another product but is not readily identifiable in the finished product.

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16
Q

Business Service

A

An intangible product that an organization uses in its operations.

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17
Q

Product life-cycle

A

A series of stages in which a product’s sales revenue and profit increase, reach a peak and then decline.

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18
Q

Product line

A

A group of similar products that differ only in relatively minor characteristics.

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19
Q

Product mix

A

All the products a firm offers for sale.

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20
Q

Product modification

A

The process of changing one or more of a product’s characteristics.

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21
Q

Line extension

A

Development of a new product that is closely related to one or more products in the existing product line but designed specifically to meet somewhat different customer needs.

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22
Q

Product deletion

A

The elimination of one or more products from a product line.

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23
Q

Brand

A

A name, term, symbol, design or any combination of these that identifies a seller’s products and distinguishes it from others sellers’ products.

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24
Q

Brand name

A

Part of a brand that can be spoken. It may include letters, words, numbers of pronounceable symbols.

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25
Q

Brank mark

A

Part of a brand that is a symbol or distinctive design.

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26
Q

Trademark

A

A brand name or brand mark that is registered with the U.S. Patent and Trademark Office and thus is legally protected from use by anyone except its owner.

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27
Q

Trade name

A

The complete and legal name of an organization.

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28
Q

Manufacturer brand

A

A brand that is owned by a manufacturer.

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29
Q

Store brand

A

A brand that is owned by an individual wholesaler or retailer.

30
Q

Generic brand

A

A product with no brand at all.

31
Q

Brand loyalty

A

Extent to which a customer is favorable toward buying a specific brand.

32
Q

Brand equity

A

Marketing and financial value associated with a brand’s strength in a market.

33
Q

Individual branding

A

The strrategy in which a firm uses a different brand for each of its products.

34
Q

Family branding

A

The strategy in which a firm uses the same brand for all or most of its products.

35
Q

Brand extension

A

Using an existing brand to brand a new product in a different product category.

36
Q

Packaging

A

All the activities involved in developing and providing a container with graphics for a profit.

37
Q

Labeling

A

The presentation of information on a product or its package.

38
Q

Express warranty

A

A written explanation of the producer’s responsibilities in the event that a product is found to be defective or otherwise unsatisfactory.

39
Q

Price

A

The amount of money a seller is willing to accept in exchange for a product at a given time and under given circumstances.

40
Q

Supply

A

The quantity of a product that producers are willing to sell at each of various prices

41
Q

Demand

A

The quantity of a product that buyers are willing to purchase at each of various prices.

42
Q

Price competition

A

An emphasis on setting a price equal to or lower than competitors’ prices to gain sales or market share.

43
Q

Non-price competition

A

Competition that is based on factors than price.

44
Q

Product differentiation

A

The process of developing and promoting differences between one’s product and all similar products.

45
Q

Markup

A

The amount a seller adds to the cost of a product to determine its basic selling price.

46
Q

Breakeven quantity

A

The number of units that must be sold for the total revenue (from all units sold) to equal the total cost (of all units sold).

47
Q

Total revenue

A

The total amount received from sales of a product.

48
Q

Fixed cost

A

A cost incurred no matter how many units of a product are produced or sold.

49
Q

Variable cost

A

A cost that depends on the number of units produced

50
Q

Total cost

A

The sum of the fixed costs and the variable costs attributed to a product

51
Q

Price skimming

A

The strategy of charging the highest possible price for a product during the introduction stage of its life-cycle.

52
Q

Penetration pricing

A

The strategy of setting a low price for a new product.

53
Q

Negotiated pricing

A

Establishing a final price through bargaining.

54
Q

Secondary-market pricing

A

Setting one price for the primary target market and a differet price for another market.

55
Q

Periodic discounting

A

Temporary reduction of prices on a patterned or systematic basis.

56
Q

Random discounting

A

Temporary reduction of prices on an unsystematic basis.

57
Q

Odd-number pricing

A

The strategy of setting prices using odd numbers that are slightly below whole-dollar amounts.

58
Q

Multiple-unit pricing

A

The strategy of setting a single price for two or more units.

59
Q

Reference pricing

A

Pricing a product at a moderate level and positioning it next to a more expensive model or brand.

60
Q

Bundle pricing

A

Packaging two or more complementary products and selling them for a single price.

61
Q

Everyday low prices

A

Setting a low price for products on a consistent basis.

62
Q

Customary pricing

A

Pricing on the basis of tradition.

63
Q

Captive pricing

A

Pricing the basic product in a product line low, but pricing related items at a higher level.

64
Q

Premium pricing

A

Pricing the highest-quality or most-versatile products higher than other models in the product line.

65
Q

Price lining

A

The strategy of selling goods only at certain predetermained prices that reflect definite price breaks.

66
Q

Price leaders

A

Products price below the usual markup, near cost, or below cost.

67
Q

Special-event pricing

A

Advertised sales or price cutting linked to a holiday, season or event.

68
Q

Comparison discounting

A

Setting a price at a specific level and comparing it with a higher price.

69
Q

Transfer pricing

A

Prices charged in sales between an organization’s units.

70
Q

Discount

A

A deduction from the price of an item.