Chapter 15 Definitions Flashcards
Product
Everything one receives in an exchange, including all tangible and intangible attributes and expected benefits;
It may be a good, service or an idea.
Good
Real, physical thing that we can touch.
Service
The result of applying human or mechanical effort to a person or thing.
Thus a change we pay others to make for us.
Idea
Philosophies, lessons, concepts or advice.
Consumer product
A product purchased to satisfy personal and family needs
Business product
A product bought for resale, for making other products or for use in a firm’s operations.
Convenience product
Relatively inexpensive, frequently purchased item for which buyers want to exert only minimal effort.
Shopping product
An item for which buyers are willing to expend considerable effort on planning and making the purchase.
Specialty Product
A product that possesses one or more unique characteristics for which a group of buyers is willing to expend considerable purchasing effort.
Raw material
Basic material that actually becomes part of a physical product.
Major equipment
Includes large tools and machines used for production purposes.
Accessory equipment
Standardized equipment used in a firm’s production or office activities.
Component part
An item that becomes part of a physical product and is either a finished item ready for assembly or a product that needs little processing before assembly.
Process material
A material that is used directly in the production of another product but is not readily identifiable in the finished product.
Supply
An item that facilitates production of another product but is not readily identifiable in the finished product.
Business Service
An intangible product that an organization uses in its operations.
Product life-cycle
A series of stages in which a product’s sales revenue and profit increase, reach a peak and then decline.
Product line
A group of similar products that differ only in relatively minor characteristics.
Product mix
All the products a firm offers for sale.
Product modification
The process of changing one or more of a product’s characteristics.
Line extension
Development of a new product that is closely related to one or more products in the existing product line but designed specifically to meet somewhat different customer needs.
Product deletion
The elimination of one or more products from a product line.
Brand
A name, term, symbol, design or any combination of these that identifies a seller’s products and distinguishes it from others sellers’ products.
Brand name
Part of a brand that can be spoken. It may include letters, words, numbers of pronounceable symbols.
Brank mark
Part of a brand that is a symbol or distinctive design.
Trademark
A brand name or brand mark that is registered with the U.S. Patent and Trademark Office and thus is legally protected from use by anyone except its owner.
Trade name
The complete and legal name of an organization.
Manufacturer brand
A brand that is owned by a manufacturer.