Chapter 8 Definitions Flashcards

1
Q

management

A

the process of coordinating people and other resources to achieve the goals of an organisation

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2
Q

planning

A

establishing organisational goals and deciding how to accomplish them

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3
Q

mission

A

a statement of the basic purpose that makes an organisation different from others

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4
Q

strategic planning process

A

the establishment of an organisation’s major goals and objectives and the allocation of resources to achieve them

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5
Q

goal

A

an end result that an organisation is expected to achieve over a one- to ten-year period

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6
Q

objective

A

a specific statement detailing what an organization inteds to accomplish over a shorter period of time

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7
Q

optimization

A

balancing process to achieve some sort of balance between conflicting goals

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8
Q

SWOT analysis

A

the identification and evaluation of a firm’s strengths, weaknesses, opportunities and threats

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9
Q

core competencies

A

approaches and processes that a company performs well that may give it an advantage over its competitors.

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10
Q

plan

A

an outline of the actions of which an organization intends to accomplish its goals and objectives

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11
Q

strategic plan

A

an organisation’s broadest plan, developed as a guide for major policy setting decision making

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12
Q

tactical plan

A

a smaller scale plan developed to implement a strategy

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13
Q

operational plan

A

a type of plan designed to implement tactical plans

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14
Q

contingency plan

A

a plan that outlines alternative courses of action that may be taken if an organizations other plans are disrupted or become ineffective

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15
Q

organising

A

the grouping of resources and activities to accomplish some end result in an efficient and effective manner

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16
Q

leading

A

the process of influencing people to work toward a common goal

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17
Q

motivating

A

the process of providing reasons for people to work in the best interests of an organization

18
Q

directing

A

the combined processes of leading and motivating

19
Q

controlling

A

the process of evaluating and regulating ongoing activities to ensure that goals are achieved

20
Q

top manager

A

an upper-level executive who guides and controls the overall fortunes of an organization

21
Q

middle manager

A

a manager who implements the strategy and major policies developed by top management

22
Q

first-line manager

A

a manager who coordinates and supervises the activities of operating employees

23
Q

financial manager

A

a manager who is primarily responsible for an organisation’s financial resources

24
Q

operations manager

A

a manager who manages the systems that convert resources into goods and services

25
marketing manager
a manager who is responsible for facilitating an organisation and its customers or clients
26
human resources manager
a person charged with managing an organisation's human resources programs
27
administrative manager
a manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership
28
conceptual skills
the ability to think in abstract terms
29
analytic skills
the ability to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problems
30
interpersonal skills
the ability to deal effectively with other people
31
technical skills
specific skills neede to accomplish a specialised activity
32
communication skills
the ability to speak, listen and write effectively
33
leadership
the ability to influence others
34
autocratic leadership
task-orientated leadership style in which workers are told what to do and how to accomplish it workers have no say in the decision-making process
35
participative leadership
leadership style in which all members of a team are involved in identifying essential goals and developing strategies to reach those goals
36
entrepreneurial leadership
personality-based leadership style in which the manager seeks to inspire workers with a vision of what can be accomplished to benefit all stakeholders
37
decision making
the act of choosing one alternative from a set of alternatives
38
problem
the discrepancy between an actual condition and a desired condition
39
total quality management
the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organisational atmosphere of continuous quality improvement
40
benchmarking
a process used to evaluate the products, processes, or management practices of another organisation that is superior in some way to improve quality.