Chapter 9: Communicating in Teams and Organizations

Question 1

communication

Answer 1

process by which information is transmitted and understood between two or more people

Question 2

emotional contagion

Answer 2

nonconscious process of “catching” or sharing another person’s emotions by mimicking that person’s facial expressions and another nonverbal behavior

Question 3

synchronicity

Answer 3

extend to which the channel requires or allows both sender and receiver to be actively involved in the conversation at the same time (synchronous) or at different times (asynchronous)

Question 4

social presence

Answer 4

extend to which a communication channel creates psychological closeness to others, awareness of their humanness, and appreciation of the interpersonal relationship

Question 5

media richness

Answer 5

communication channel’s data-carrying capacity-that is, the volume and variety of information that can be transmitted during a specific time

Question 6

persuasion

Answer 6

use of facts, logical arguments, and emotional appeals to change another person’s beliefs and attitudes, usually for the purpose of changing the person’s behavior

Question 7

information overload

Answer 7

condition in which the volume of information received exceeds the person’s capacity to process it

Question 8

management by wandering around (MBWA)

Answer 8

communication practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue

Question 9

grapevine

Answer 9

unstructured and informal communication network founded on social relationships rather than organizational charts or job descriptions