Chapter 14: Organizational Culture Flashcards

1
Q

organizational culture

A

values and assumptions shared within an organization

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2
Q

artifacts

A

observable symbols and signs of an organization’s structure

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3
Q

rituals

A

programmed routines of daily organizational life that dramatize the organization’s culture

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4
Q

ceremonies

A

planned displays of organizational culture conducted specifically for the benefit of an audience

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5
Q

adaptive culture

A

organizational culture in which employees are receptive to change, including the ongoing alignment of the organization to its environment and continuous improvement of internal processes

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6
Q

learning orientation

A

set of beliefs and norms in which people are encouraged to question past practices, learn new ideas, experiment putting ideas into practice, and view mistakes as part of the learning process

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7
Q

bicultural audit

A

process of diagnosing cultural relations between companies and determining the extent to which cultural clashes will likely occur

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8
Q

attraction-selection-attribution (ASA) theory

A

theory stating that organizations have a natural tendency to attract, select, and retain people with values and personality characteristics consistent with the organization’s character, resulting in a more homogenous organization and a stronger culture

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9
Q

organizational socialization

A

process by which individuals learn the values, expected behaviors, and social knowledge necessary to assume their roles in the organization

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10
Q

psychological contract

A

individual’s beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party (typically an employer)

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11
Q

reality shock

A

stress that results when employees perceive discrepancies between their preemployment expectations and on-the-job reality

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12
Q

realistic job preview (RJP)

A

method of improving organizational socialization in which job applicants are given a balance of positive and negative information about the job and work context

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