Chapter 15: Organizational change

Question 1

force field analysis

Answer 1

Kurt Lewin’s model of systemwide change that helps change agents diagnose the forces that drive and restrain proposed organizational change

Question 2

unfreezing

Answer 2

first part of the change process, in which the change agent produces disequilibrium between the driving and restraining forces

Question 3

refreezing

Answer 3

latter part of the change process, in which systems and structures are introduced that reinforce and maintain the desired behaviors

Question 4

action research

Answer 4

problem-focused change process that combines action orientation (changing attitudes and behavior) and research orientation (testing theory through data collection and analysis)

Question 5

appreciative inquiry

Answer 5

organizational change strategy that directs the group’s attention away from its own problems and focuses participants on the group’s potential and positive elements

Question 6

positive organizational behavior

Answer 6

perspective of organizational behavior that focuses on building positive qualities and traits within individuals/institutions as opposed to focusing on what is wrong with them

Question 7

parallel learning structure

Answer 7

highly participative social structure developed alongside the formal hierarchy and composed of people across organizational levels who apply the action research model to produce meaningful organizational change