Chapter 9

Question 1

What is the difference between extrinsic and intrinsic rewards?

Answer 1

• Extrinsic rewards: Financial, material, or social rewards from the environment
• Intrinsic rewards: Self-granted psychic rewards

Question 2

What is Edward Thorndike’s law of effect?

Answer 2

• Behaviour with favourable consequences is repeated

- Behaviour with unfavourable consequences disappears

Question 3

What is the difference between respondent behaviour and operant behaviour?

Answer 3

Respondent behaviour: Skinner’s term for unlearned stimulus-response reflexes (tears when cutting onion)
- Operant behaviour: Skinner’s term for learned, consequence-shaped behaviour

Question 4

What is performance management, and what is the difference between learning goals and performance outcome goals?

Answer 4

Performance management is continuous cycle of improving individual job performance with goal-setting feedback and coaching, and rewards and positive reinforcement

• Learning goals: encourage learning, creativity, skills-development
• Performance outcome goals: target specified end results

Question 5

What is the three-step-goal-setting process?

Answer 5

• Set goals that are SMART – specific, measurable, attainable, result-oriented, and time-bound
• Promote goal commitment with clear lines of sight to the organization’s mission, participation, and
  goal ladders
• Provide support and feedback with needed information and resources, training, and knowledge of
  results

Question 6

What are four building blocks of intrinsic rewards and motivation

Answer 6

• meaningfulness
• choice
• competence
• progress