Chapter 11

Question 1

What are four types of work teams?

Answer 1

• Advice teams provide information for managerial decisions
• Production teams perform an organization’s day-to-day operations
• Project teams apply specialized knowledge to solve problems need to complete a specific project
• Action teams are highly skilled and highly coordinated to provide peak performance on demand

Question 2

What is the model of effective work teams, and two criteria of team effectiveness

Answer 2

Work teams need three things:

• A team-friendly organization to provide a support system
• Individuals with teamwork competencies
• Effective teamwork

The two effectiveness criteria are performance (getting the job done) and team viability (satisfied members who are willing to continue contributing to the team)

Question 3

What are two types of group cohesiveness?

Answer 3

• Socioemotional cohesiveness involves emotional satisfaction.
• Instrumental cohesiveness involves goal-directed togetherness.

There is a small but significant relationship between cohesiveness and performance. The effect is stronger for smaller groups. Commitment to task among group members strengthens the cohesiveness-performance linkage. Success can build group problems. Too much cohesiveness can lead to groupthink.

Question 4

Propensity to trust

Answer 4

A personality trait involving one’s general willingness to trust others

Question 5

What are self-managed teams?

Answer 5

Groups that perform their own administrative chores (planning, scheduling, staffing)