chapter 9 Flashcards
what is a “captive” clientele?
when guests only have one choice of where to buy food, beverages, and other products from (airport restaurants and shops)
how is food produced in managed service operations?
food is produced in batch quantities for service and consumption within fixed time periods
what are three perks of managed service operations?
easier to predict number of guests, portions can be controlled better, working hours may be better
LSG Sky Chefs is the largest airline __________ company
catering
what three things must in-flight foodservice managers do?
plan menus, develop product specifications, arrange purchasing contracts
as airlines decrease foodservice onboard, what becomes more popular?
airport restaurants
feeding military personnel includes feeding in what four locations?
clubs, dining halls, military hospitals, and in the field
foodservice sales exceed $___________ annually
$6 billion
what three trends do we see with military managed foodservice operations?
contracting services for officers clubs, mobile field kitchens, and fast food restaurants replacing mess halls on base
in the 1940’s what law was passed and why?
the National School Lunch Act; to improve nutrition and provide stronger recruits for the military
the National School Lunch Program (NSLP) feeds nearly __________________ children annually
30 million
what foodservice operations do colleges and universities have?
residence halls, sports concessions, conferences, cafeterias, faculty clubs, convenience stores, and catering
what are the typical responsibilities in managed services?
employee relations, human resources management, financial and budgeting, safety administration and budgeting, sanitation/foodborne illness prevention, training and development
health care managed services are provided to what three groups?
hospital patients, long-term care and assisted living residents, visitors and employees
to increase income, hospitals and nursing homes often include what other types of foodservice and retail inside their facility?
gift shops, medical malls, boutiques, retail bakeries, coffee carts, catering, and restaurants
