chapter 8 Flashcards
what does front of house include?
includes anyone with guest contact
what does the greeter/hostess/host do?
greets the guests and rotates arriving guests among sections or stations
what do servers do?
oversee the guest dining experience
what is suggestive selling?
to make suggestions on specials or beverages to enhance a meal
what do server assistants or bussers do?
clear tables, help pour beverages, and keep stations stocked
what is restaurant forecasting used for?
calculate sales projections, predict staffing levels and labor cost percentages, and help calculate profit and loss
describe American restaurant service
food is cooked in the kitchen, arranged decoratively on plates, and served to guests, very casual
describe French restaurant service
food is arranged on platters and presented to guests at the table, very expensive and formal
describe Russian restaurant service
food is placed on a serving dish and garnished, plates are presented individually to guests by the server, very expensive and formal
what is food production in a restaurant kitchen based on?
expected volume of business
how do you estimate the expected number of guests?
take the sales from the prior year and use them as a forecast for this year
food production procedures relate directly to what?
directly to the recipes on hand and the amount of product on hand to produce the menu
what are production control sheets?
they are prep work sheets created for every station to meet forecasted restaurant volume
standardized procedures and recipes help with what?
help create consistency, maintain food quality, and minimize waste
what is purchasing?
procuring products and services that the restaurant needs to serve guests
purchasing systems determine what 5 things?
standards, control of theft/loss, par stock and reorder points, who does the purchasing, and who handles receiving and storing
what is product specification?
established standards for each product
what is par stock?
the stock level of a product that must be on hand at all times
what is purchase order?
an order to purchase a certain quantity of an item at a specific price
what is the first-in first-out system?
a method of rotating product that places the most recent purchases behind previous purchases
what is the formula of the food cost percentage?
cost of food sold/food sales for a specific time
the actual food cost percentage is compared to what?
the budgeted percent for the designated period
what is the formula of the beverage cost percentage?
cost of beverages sold/total beverage sales
depending on the type of restaurant, labor cost control accounts for what percentages of total sales?
24-30%
what is a good example of how labor cost works?
25% of labor cost means 25% of every dollar of sales is used to cover labor costs
how is labor cost calculated?
labor dollars/sales
