Chapter 9 Flashcards

0
Q

All activities involved in acquiring maintaining and developing an organizations human resources

A

Human resources management

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1
Q

All activities involved in acquiring maintaining and developing an organizations human resources

A

HRM

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2
Q

Three phases of HRM

A

Acquiring
Maintaining
Developing human resources

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3
Q

The development of strategies to meet a firms future ham resources needs

A

Human resources planing

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4
Q

A lot of key personnel and their possible replacements within a firm

A

Replacement chart

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5
Q

A computerized data bank containing information about the skills and experience of all present employees

A

Skills inventory

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6
Q

Differences among people in a workplace owing to race ethnicity and gender

A

Cultural diversity

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7
Q

A systematic procedure for studying jobs to determine their various elements and requirements

A

Jon analysis

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8
Q

A list of the elements that make up a particular job

A

Job description

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9
Q

A list of the qualifications required to preform a particular job

A

Job specification

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10
Q

The process of attracting qualified job applicants

A

Recruiting

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11
Q

The attempt to attract job applicants from outside an organization

A

External recruiting

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12
Q

Considering present employees as applicants for available positions

A

Internal recruiting

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13
Q

The process of gathering information about applicants then using that information to choose the most appropriate applicant

A

Selection

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14
Q

The process of acquainting new employees with an organization

A

Orientation

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15
Q

The payment employees recover in return for their labor

A

Compensation

16
Q

The policies and strategies that determine employee compensation.

A

Compensation system

17
Q

A collection of data on prevailing wage rates within an industry or a geographic area

A

Wage survey

18
Q

The process of determining the relative worth of various jobs within a firm

A

Job evaluation

19
Q

A concept that seeks equal compensation for jobs requiring about the same level of education training and skills

A

Comparable worth

20
Q

A specific amount of money paid for each hour of work

A

Hourly wage

21
Q

A specific amount of money paid for an employees work during a set calendar period, regardless of the actual number of hours worked

A

Salary

22
Q

A payment that is a percentage of sales revenue

A

Commission

23
Q

A payment in addition to wages salary, or commissions

A

Incentive payment

24
Q

An entire pay raise taken in one lump sum

A

Lump-sum salary increase

25
Q

The distribution of a percentage of a firms profit amount its employees

A

Profit sharing

26
Q

A reward in attrition to regular compensation that is provided indirectly to employees

A

Employee benefit

27
Q

Compensation plan in whereby an employee receives a predetermined amount of benefits he or she has selected to meet individual needs

A

Flexible benefit plan

28
Q

The process of teaching operations and technical employees how to do their present jobs more effectively and efficiently

A

Employee training

29
Q

The process of preparing managers and other professionals to assume increased responsibility in both present and future positions

A

Management development

30
Q

The evaluation of employees current and potential levels of performance to allow managers to make objective human resources decisions

A

Performance appraisal

31
Q

Five steps to the acquisition phase of HRM

A
HR planning
Job analysis 
Recruiting 
Selection 
Orientation
32
Q

Three parts to maintaining HR

A

Employee relations
Compensation
Benefits

33
Q

Developing human resources

2 parts

A

Training and development

Performance appraisal

34
Q

In general HRM is a shared responsibility of

A

Line managers

And staff HRM specialists

35
Q

Planning and job analysis are carried out by

A

Staff specialists

36
Q

Orientation programs are devised by

A

Staff specialists and line managers

37
Q

Training And development are the joint responsibility of

A

Line and staff managers