Chapter 6 Flashcards
Establishing organizational goals and deciding how to accomplish them
Planning
Management is
The process of coordinating people and other resources to achieve the goals of an organization
A statement of the basic purpose that makes and organization different from others
Mission
The establishment of an organizations major goals and objectives and the allocation of resources to achieve them
Strategic planning process
An end result that an organization is expected to achieve over a one - ten year period
Goal
A specific statement detailing what an organization intends to accomplish over a shorter period of time
Objective
The identification and evaluation of a firms strengths, weaknesses, opportunities and threats
SWOT analysis
Approaches processes that a company performs well that may give it an advantage over its competitors
Core competencies
Is an outline of the actions by which an organization intends to accomplish its goals and objectives
Plan
Is its broadest plan, developed as a guide during the strategic planning process for major policy setting and decision making
Strategic plan
A smaller scale plan developed to implement a strategy
Tactical plan
Is a type of plan designed to implement tactical plans
Operational plan
Is a plan that outlines alternative courses that may be taken if an organizations other plans are disrupted or become ineffective
Contingency plan
Is the grouping of resources and activities to accomplish some end result in an efficient and effective manner
Organizing
Is the process of influencing people to work toward a common goal
Leading
The process of providing reasons for people to work in the best interest of an organization.
Motivating
Together leading and motivating are referred to as -
Directing
An upper-level executive who guides and controls the overall fortunes of an organization
Top Manager
A manager who implements the strategies and major policy developed by top management
Middle manager
A manager who coordinates and supervises the activities of operating employees
First line manager
A manager who is primarily responsible for an organizations financial resources
Financial manager
A manager who manages the systems that convert resources into goods and services
Operations manager
A manager who is responsible for facilitating the exchange of products between an organization and its customers or clients
Marketing manager
A person charged with managing an organizations human resources programs
Human resources manager
A manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership
Administrative manager
The ability to think in abstract terms
Conceptual skills
The ability to identify problems correctly generate reasonable alternatives, and select the best alternatives to solve the problems
Analytical skills
The ability to deal effectively with other people
Interpersonal skills
Specific skills needed to accomplish a specialized activity
Technical skills
The ability to speak Listen and wrote effectively
Communication skills
The ability to influence others
Leadership
Task-oriented leAdership style in which workers are told what to do and how to accomplish it without having a say in the decision making process
Autocratic leadership
Leadership style in which all members of a team are involved in identifying essential goals and developing strategies to reach those goals
Participative leadership
Personality based leadership style that in which the manager seeks to inspire workers with a vision of what can be accomplished to benefit all steak holders
Entrepreneurial leadership
The act of choosing one alternative from a set of alternatives
Decision making
The discrepancy between an actual condition and a desired one
Problem
The coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships and facilitating an organizational atmosphere of continuos quality improvement
Total quality management
TQM
A process used to evaluate the products processes or management practices of another organization that is superior in some way in order to improve quality
Benchmarking
Managers preform four basic functions
…
Planning
Organizing
Leading and motivating
Controlling
Three steps in control function of management
Set standards
Measure actual performance
Take corrective action
Three types of plans
Strategic
Tactical
Operational
Four steps of decision making
Identify problem
Find possible solutions
Choose the solution that will be most effective
Implement and evaluate the chosen course of action
The four basic management functions
Planning Organizing Leading Motivating Controlling
Most important resources of an organization
Human resources
The funds an organization uses to meet its obligations to investors and creditors
Financial resources
Optimization
The process of balancing the goals across departments
