Chapter 9 Flashcards
Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past
Affirmative action
The disorientation and stress associated with being in a foreign environment
Culture shock
The tendency to judge others by the standards of one’s group or culture, which are seen as superior to
Ethnocentrism
Parent – company nationals who are sent to work at a foreign subsidiary
Expatriates
Metaphor for an invisible barrier that makes it difficult for women and minorities to rise above a certain level in the organization
Glass ceiling
Individuals from the country were an overseas subsidiary is located
Host-country nationals
Foreign nationals transferred to work at the parent company
Inpatriates
Managing a culturally diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing and utilizing their differences to the organization’s advantage
Managing diversity
Higher-level managers who help ensure that high potential people are introduced to top management and socialized into the norms and values of the organization
Mentors
An organization that has a low degree of structural integration – employing few women, minorities or other groups that differ from the majority – and thus has a highly homogenius employee population
Monolithic organization
An organization that values cultural diversity and seeks to utilize and encourage it.
Multicultural organization
An organization that has a relative diverse employee population and makes an effort to involve employees from different gender, racial or cultural backgrounds
Pluralistic organization
Conduct of a sexual nature that has negative consequences for employment
Sexual harassment
Individuals from a country other than the home country or the host country of an overseas subsidiary
Third country nationals
Components of workforce diversity
This occurs when “submission to or rejection of sexual conduct is used as a basis for employment decisions”
Quid pro quo
occurs when unwelcome sexual conduct “has the purpose or effect of unreasonably interfering with job performance or creating an intimidating, hostile or offensive working environment”.
Hostile Environment
Advantages of managing a diverse group.
(probably not on the test)
- Ability to attract and retain motivated employees
- Better perspective on a differentiated market.
- Ability to leverage creative and innovation and problem solving
- Enhancement of organizational flexibility
Effective managers of a diverse organization requires identifying and overcoming several challenges.
(Probably not on the test)
- Unexamined assumptions.
- Lower cohesiveness
- Communication problems
- Mistrust and tension
- Stereotyping
The extent to which a society accepts the fact that power in organizations is distributed unequally
Power distance
The extent to which people in society feel threatened by uncertain and ambiguous situations
Uncertainty avoidance
The extent to which people act on their own or as part of a group
Individualism/collectivism
The extent to which a society values quantity of life (ex. accomplishment, money) over quality of life (ex. compassion beauty)
Masculinity/femininity
Despite some obvious cultural differences, research suggests that regardless of nationality or religion, most people embrace a set of 5 core values.
- Compassion
- Fairness
- Honesty
- Responsibility
- Respect for others
