Chapter 1

Question 1

Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives

Answer 1

Middle-level managers

Question 2

The introduction of new goods and services

Answer 2

Innovation

Question 2

5 advantages

Answer 2

Innovation Quality Service Speed Cost competitiveness

Question 3

Tactical managers

Answer 3

Mid level managers

Question 4

The management function that involves the managers effort to stimulate high-performance by employees.

Answer 4

Leading

Question 4

The skills of understanding yourself, managing yourself, and dealing effectively with others.

Answer 4

Emotional intelligence

Question 6

Managers ability to work well with other peple

Answer 6

Interpersonal and communicating skills also known as people skills or soft skills

Question 8

Fundamentals of management

Answer 8

These 4 core functions are planning, organizing, leading and controlling

Question 8

Fast and timely execution, response, and delivery of results

Answer 8

Speed

Question 8

3 roles all managers should perform

Answer 8

Interpersonal roles Informational roles Decisional roles

Question 9

The speed and dependability with which an organization delivers what customers want

Answer 9

Service

Question 10

The ability to perform a specialized taks

Answer 10

Technical skill

Question 11

Employees who are responsible for facilitating successful team performance.

Answer 11

Team leaders

Question 12

Keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers

Answer 12

Cost competitiveness

Question 13

Senior executives responsible for the overall management and effectiveness of the organization

Answer 13

Top-level managers

Question 13

Goodwill stemming from your social relationships.

Answer 13

Social capital

Question 15

The excellence of your product (goods or services)

Answer 15

Quality

Question 17

Lower-level managers who supervise the operational activities of the organization.

Answer 17

Front-line managers

Question 18

Operational Managers

Answer 18

Front line managers

Question 19

The management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals

Answer 19

Planning

Question 20

Practices aimed at discovering and harnessing an organization’s intellectual resources

Answer 20

Knowledge management

Question 21

The process of working with people and resources to accomplish organizational goals. Good managers do those things both effectively and efficiently: to be effective is to achieve organizational goals to be efficient is to achieve goals with minimal waste of resources – that is, to make the best possible use of money, time, materials and people

Answer 21

Management

Question 22

Strategic manages

Answer 22

Top level managers

Question 23

The management function of monitoring performance and making needed chanages

Answer 23

Controlling

Question 25

Managers ability to identify and resolve problems

Answer 25

Conceptual and decision making skills

Question 26

The management function of assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Answer 26

Organizing