Chapter 2 Flashcards
Reduction in the average cost of a unit of production as a total volume produced increases
Economies of scale
A classical management approach emphasizing a structured, formal network of relationships among specialized positions in the organization
Bureaucracy
An approach to job design that attempts to redesign task to optimize operation of new technology while preserving employee’s interpersonal relationships and other human aspects of the work
Social technical systems theory
Refutes universal principles of management by stating that a variety of factors, both internal and external tot eh firm, may affect the organizations performance. Htere is no”one best way” to manage and organize because circumstances vary
Contingency perspective
Factors that determine the appropriateness of managerial actions
Contingencies
A contemporary management approach the studies and identifies management activities that promoted employee effectiveness by examining the complex and dynamic nature of individuals, groups and organizational processes
Organizational behavior
A theory stating that an organization is a managed system that changes inputs into outputs
Systems theory
A classical management approach that attempted to understand and explain how human psychological and social processes interact with the formal aspects of the work situation to influence performance
Human relations
A classical management approach that applied scientific methods to analyze and determine the “one best way” to complete production tasks
Scientific management
Peoples reactions to being observed or study resulting in superficial rather than meaningful changes in behavior
Hawthorne effect
A classical management approach that attempted to identify the major principles and functions that managers could use to achieve superior organizational performance
Administrative management
The classical management approach that attempted to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans
Systematic management
The products and services organizations create
Outputs
Goods and services organizations take in and used to create products or services
Inputs
Contemporary approaches
Socio-technical System Theory. Quantitative Management. Organizational behavior. Systems theory
