Chapter 3 Flashcards
A narrative that describes a particular set of future conditions
Scenario
Organizations that are affected by, and affect, their environment
Open Systems
Leveling normal fluctuations at the boundaries of the environment
Smoothing
A customer who purchases of raw materials or wholesale products before selling them to final consumers
Intermediate consumer
Fixed cost buyers face when they change suppliers
Switching cost
Information that helps managers determine how to compete better
Competitive intelligence
The immediate environment surrounding the firm: include suppliers, customers, rivals and the like
Competitive environment
Creating supplies of excess resources in case of unpredictable needs
Buffering
Searching for and sorting through information about the environment
Environmental scanning
A firm’s investment in a different product, business or geographic area
Diversification
One or more companies combining with another
Merger
The managing of the network of facilities and people that obtain materials from outside the organization, transform them into products, and distribute them to customers
Supply chain management
The process of sharing power with employees to enhance their confidence in their ability to perform their jobs and contribute to the organization
Empowerment
The components of an organization that can be seen and heard, such as office layout, dress, orientation, stories, and written material
Visible artifacts
The underlying qualities and desirable behaviors that are important to the organization
Values
