Chapter 9 Flashcards

1
Q

Define measurement

A

Assigning numbers/labels to people/things according to specific rules to represent quantities/qualities of attributes.

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2
Q

Define the term ‘Rule’

A

Guide/method/command that tells the researcher what to do. Ensures relationship between assigned symbols reflects the actual relationship between objects.

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3
Q

Define the term ‘Scaling’

A

Creating a continuum on which objects are located according to the amount of the measured characteristics they possess.

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4
Q

Give and explain the three important characteristics of numbers:

A
  1. Order- numbers have a logical and known order.
  2. Distance- each number is different from the preceding and following number, and the differences are ordered.
  3. Origin- a series of numbers will have a unique origin indicated by a zero.
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5
Q

Name and explain the two levels of data.

A
  1. Categorial data:
    - Known as non-numeric data.
    - Includes items like labels or names to identify different attributes.
    - Represents characteristics/qualities that are placed in categories. (e.g., age, gender, favourite food etc.)
  2. Continuous data:
    - Known as numeric data.
    - Represents measurements whose values are measured in intervals on a real number line that cannot be counted.
    - Can take any data on the line and calculate the average.
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6
Q

Name the four measurement levels:

A
  1. Nominal
  2. Ordinal
  3. Interval
  4. Ratio
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7
Q

Explain the nominal scale:

A
  • Uses numbers to identify objects, individuals, events or groups.
  • No absolute zero
  • No order
  • Intervals are not equal
  • Used for classification
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8
Q

Explain the Ordinal scale:

A
  • Numbers indicate relative amount of characteristic.
  • No absolute zero
  • There is order
  • Intervals are equal
    -Uses ranking/rating.
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9
Q

Explain the Interval scale:

A
  • Has nominal & ordinal properties + intervals are equal.
  • No absolute zero
  • Order
  • Equal intervals
  • Uses complex concepts/constructs.
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10
Q

Explain the Ratio scale:

A
  • Nominal, Ordinal & Interval properties + Absolute zero
  • Order
  • Equal intervals
  • Precision instruments are used.
  • E.g., money, weight.
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11
Q

Define a ‘Scale’

A

Any series of items that are progressively arranged according to value or magnitude.
Its a series into which an item can be placed according to its quantification.

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12
Q

Explain what comparative scaling techniques are and name the four comparative techniques.

A
  • Requires the respondent to compare two or more objects.
  • Focusses on comparison and rankings; has ordinal properties.
    4 techniques:
    1. Paired comparison scale
    2. Rank order scaling
    3. Constant sum scaling
    4. Q-sort scaling
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13
Q

Explain the Paired comparison scale:

A

-Respondents are given products in pairs and asked to indicate their preference in each pair.
- A small number of attributes or items are tested at a time.
- 5 to 7 objects
- Use the ordinal scale

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14
Q

Explain Rank Order Scaling:

A

-Rank objects in order of preference according to attribute being tested.
- Ordinal data

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15
Q

Explain Constant Sum Scaling:

A

-Respondent divides given number of points among objects under discussion.
-Usually 100 objects.
- Interval or ratio data

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16
Q

Explain Q-Sort Scaling

A

-Used for quick discrimination among large number of objects.
-Procedure:
60 – 140 statements/words/photos related to topic placed on separate cards.
Cards shuffled, respondent arranges cards into specified number of piles according to their preference. (e.g. strongly agree to strongly disagree – any valid opposites)
Usually 7 to 11 piles specified by researcher.

17
Q

What is Non-comparative scaling Techniques? Name 2 techniques.

A

When only one object/standard is evaluated.

  1. Graphic (continuous) rating scales.
  2. Itemised rating scales.
18
Q

Explain Graphic (continuous) rating scales:

A

-Respondent rates item via a mark on a line with 2 extremes.
-Researcher divides line into required categories afterward.
-Scores allocated to intervals & treated as interval data.

19
Q

Explain Itemised Rating scales, and name the three scales connected to it.

A

Respondent is given a short description of each category and must select description that best suits their rating of the object.

  1. Likert Scale
  2. Semantic Scale
  3. Stapel
20
Q

Explain the Likert Scale:

A
  • Respondent is give number of statements about attitude to be tested.
  • They indicate on a 5-point scale to what extent they agree/disagree with each.
  • Scores are totaled = indicates respondent attitude toward object.
21
Q

Explain the Semantic Differential Scale:

A

Respondents indicate attitude to object by evaluating it on different dimensions.
-Dimensions are represented by polar opposite boundaries (e.g. Cheap – Expensive)
-Usually 7-point scale.
-Total score of various points on scale = attitude score for object/product.

22
Q

Stapel Scale

A

Simplified semantic differential scale.
Scale with 1 pole & usually 10 numbered
intervals. (e.g. 1 to 10, -5 to +5)

23
Q

Give four questions that you need to ask when selecting measuring scales:

A
  1. Should the scale offer an odd or even number of choices?
  2. Should the scale use a forced or unforced response format?
  3. How many choices should be included on the scale?
  4. In what format should the scale be presented?
24
Q

Define Questionnaires:

A

A set of questions designed to generate the data necessary to accomplish a research project’s objectives.

25
Name four things that a questionnaire should accomplish:
1. Collect the relevant data required for the identified marketing problem. 2. Ensure that the collected data is comparable. 3. Minimise biases. 4. Attract and motivate participants to participate in the survey.
26
Give the nine questionnaire design guidelines:
1. Specify the information needed. 2. Determine type of questionnaire and method of administration. 3. Determine the content of individual questions. 4. Decide on the question format and form of response. 5. Decide on the phrasing of the individual questions. 6. Decide on the sequencing of questions. 7. Decide on the physical characteristics and layout of the questionnaire. 8. Re-examine steps 1 to 7 and revise if necessary. 9. Pre-test the questionnaire and make changes where necessary.
27
Explain a Dichotomous Question:
- Has only 2 alternative answers. - Collects facts or viewpoints.
28
Explain Ranking questions:
- Assigns relative value to a series of aspects - Respondent ranks aspects into a sequence (order)
29
Explain Scaled questions:
Respondent answers by marking a point on a scale.
30
Explain step 1 of the questionnaire guideline:
1. Specify the information needed. What must be measured to meet the research objectives and solve the research problem?
31
Explain step 2 of the questionnaire guideline:
Step 2: Specify the type of questionnaire and method of administration. How to collect the information? (Mail, telephone, personal interview, web-based survey)
32
Explain step 3 of the questionnaire guideline:
Step 3: Question content FIVE primary aspects to consider: 1. Need for the data asked for by the question (How will I use this data?) 2. Ability of question to produce required data (More than 1 question needed?) 3. Ability of respondent to answer question accurately (exposure, memory, expression) 4. Willingness of respondent to answer accurately (personal, embarrassing, reputation) 5. Effect of external factors on respondents’ answers (timing)
33
Explain step 4 of the questionnaire guideline:
Step 4: Question/response format Structured questions with structured responses (closed-ended) Number of possible answers Mutually exclusive response categories Structured questions with unstructured responses (open-ended) Express responses freely Obtain reasons for attitudes / views
34
Name the structured questions with structured responses:
1. Dichotomous questions 2. Multiple-choice questions 3. Ranking questions 4. Scaled questions
35
Explain step 5 of the questionnaire guideline:
Step 5: Question phrasing  Simple & familiar words  Specify timeframe  Avoid ambiguous words/questions etc. …jargon and colloquialism …leading questions …presumptive questions / assumptions …negatives …generalization …two-fold questions …unreasonable questions
36
Explain step 6 of the questionnaire guideline:
Step 6: Question sequence  Start with non-threatening, interesting, easy to answer questions  Ask sensitive questions last  Classify according to topics  Introductory statements when moving between topics  Group items that require similar responses  Chronological order in questions  Vary length, format and type of questions  Filter method  Factual before opinion
37
Explain step 7 of the questionnaire guideline:
Step 7: Physical characteristics & layout Take into account: *Cost of producing final questionnaire *Attractiveness and convenience *Spacing *Font types and sizes *Paper durability and colour *Professional and easy to complete *Numbered *Clear instructions *Easy to read and handle *Conclude with thank you
38
Explain step 8 of the questionnaire guideline:
Step 8: Re-examine & revise Look at steps 1-7 and revise where needed.
39
Explain step 9 of the questionnaire guideline:
Step 9: Pre-testing & make changes Test draft questionnaire on small sample of target population Helps determine:  How long to complete  Any problems in completing  Instructions clear and understandable  Interviewer able to follow format  Flow natural and conversational