Chapter 9

Question 1

Employee engagement components(2)

Answer 1

1. State of mind: highly positive, proactive, supportive of organization ⇒ leads to higher self-esteem
2. Positive/productive behavior: employee’s actual behavior should be consistent with their positive mindset, include self-initiated extra support for the organization

Question 2

Behaviors of highly engaged employees

Answer 2

-Less absenteeism, lower turnover, desire to contribute to company
-Say: Speak positively about the organization to coworkers, potential employees, customers
-Stay: Have an intense sense of desire to be part of the organization
-Strive: Motivated and exert effort toward success in their job and for their company

Question 3

Employee engagement Benefits for employee (4)

Answer 3

• High self-esteem
• High job satisfaction
• More career success
• Better health outcomes

Question 4

Employee engagement benefits for organization(SPET)

Answer 4

• Higher shareholder returns
• Higher employee productivity
• Better customer engagement
• Lower employee turnover

Question 5

Key Drivers of employee engagement

Answer 5

Leaders, managers, culture, HR practices

Question 6

Leaders (5)

Answer 6

-Committed to making their organizations great places to work
-Greatly value their employees
-Link employee’s success to organization’s success
-Invest in employee’s development and growth
-Earn trust of employees

Question 7

Managers(4)(meh-nagers)

Answer 7

-Develop good relationships with subordinates
-Provide them with meaningful, well-designed jobs
-Provide employees with authority, autonomy, and support for job success
-Provide recognition and rewards for work well done

Question 8

Culture(7)

Answer 8

Cultural imperatives:
-Trust and respect
-Collegiality
-Open communication
-Pleasant working conditions
-Flexibility
-Collaboration
-Positive reputation

Question 9

HR Practices (6)(comp, safe, DEI)

Answer 9

-Fair performance review process
-Fair compensation and benefits
-Work/life balance initiatives
-Employee support programs
-Diversity and inclusion initiatives
-Safe work environment

Question 10

Employee Engagement Step 1(define)

Answer 10

Define what employee engagement means for the organization, benefits for employees and organization to pursue this initiative. Communicate this to employees.

Question 11

Employee Engagement Step 2

Answer 11

Measure current levels of employee engagement. Based on results, identify and prioritize initiatives to improve employee engagement levels.

Question 12

Employee Engagement Step 3 (plan)

Answer 12

Develop and implement plan to address priorities, monitor progress, make corrections, and confirm the organization/employees are realizing the expected benefits

Question 13

Employee Engagement Step 4(yays)

Answer 13

Reward and recognize those involved, and the organization overall, for achieving employee engagement goals