Chapter 7

Question 1

Organization Design - Four Elements(DSIC)

Answer 1

Job design, organization structure, integrating/coordinating workflows, organization culture

Question 2

Job Design

Answer 2

Creating jobs in an organization that can be done effectively and efficiently while providing meaningful work for the employee

Question 3

Job Design - Hackman and Oldham Job Characteristics Model

Answer 3

Measures the satisfaction of a job according to five factors, emphasizes creating jobs to maximize employee satisfaction and success
- Job characteristics => psychological states => work outcomes

Question 4

H&O Skill Variety

Answer 4

Range of skills and abilities that a task requires of a worker (meaningfulness)

Question 5

H&O Task Identity

Answer 5

Whether the task can be completed in full (workers who can carry a task through start to finish are usually more satisfied) (meaningfulness)

Question 6

H&O Task Significance

Answer 6

How much of an impact the job makes, how it affects the lives of others (meaningfulness)

Question 7

H&O Autonomy

Answer 7

Amount of individual choice /decision making permitted for the employee (responsibility)

Question 8

H&O Feedback

Answer 8

The amount of and quality of feedback received by the employee for their work (knowledge of actual results)

Question 9

Organization Structure

Answer 9

Grouping together jobs into work groups, delegating authority and responsibility within an organization, formal reporting relationships between employees and supervisors

Question 10

Organization Structure Options

Answer 10

Functional structure, divisional structure, matrix structure

Question 11

Functional structure

Answer 11

Group jobs that require similar skills and experience together into a single work group reporting to the leader of the organization

Question 12

Divisional structure

Answer 12

Group jobs together with people of diverse skills/experience who focus on either providing specific products, or serving specific customer groups, or serving specific geographic areas

Question 13

Matrix structure

Answer 13

Group jobs together simultaneously by function and by division

Question 14

Organization structure: agency

Answer 14

Delegation of authority, centralized vs. decentralized organization structure, span of control, levels of hierarchy

Question 15

Integrating/coordinating workflows

Answer 15

Organizational structure, liaisons, task forces, cross functional teams, integrating roles

Question 16

Workflows: org. structure

Answer 16

Working in groups can help employees integrate/coordinate work more effectively

Question 17

Workflows: liaisons

Answer 17

Appointed with the responsibility to coordinate activities of their group with other groups

Question 18

Workflows: task forces

Answer 18

Members of multiple groups are brought together to address a specific issue, task, project (usually stays together only long enough to complete a project)

Question 19

Workflows: cross functional teams

Answer 19

Similar to task forces, but responsible for managing key activity of the organization, longer-term

Question 20

Workflows: integrating roles

Answer 20

Coordinator of activities and need to perform own responsibilities

Question 21

Organization Culture

Answer 21

Set of norms, values, beliefs, attitudes shared by a group of individuals within an organization

Question 22

Schein Dimensions of culture

Answer 22

Artifacts/creations: physical and observable (i.e. dress, decoration, architecture)
Values: espoused (clear, stated) and enacted (subconsciously)
Assumptions: unconscious beliefs (not spoken)

Question 23

Levels of culture(AVA)

Answer 23

Artifacts, values, assumptions

Question 24

Strong vs weak cultures

Answer 24

Strong = majority of employees share the same beliefs, norms, attitudes

Question 25

Changing an organization’s culture

Answer 25

BCG 7 Dimensions of culture:
1.Structured vs. flexible (how specifically are processes defined/followed?)
2. Controlling vs. delegating (is power/decision making concentrated at the top or diffused throughout?)
3. Cautious vs. risk permitting (how much does the organization support risk taking?)
4. Thinking vs. doing (developing ideas vs. executing them)
5. Diplomatic vs. direct (how transparent is communication between workers/managers?)
6. Individualistic vs. collaborative (how concerned are employees with their own individual performance vs. shared goals?)
7. Internal vs. external (outside world vs internal environment)

Question 26

Moving towards target culture (LIPPROV)

Answer 26

1. Leadership
2. People and development
3. Performance management
4. Informal interactions
5. Organization design
6. Resources and tools
7. Values

Question 27

Dimensions of organization culture norms (CCI)

Answer 27

Content (what is deemed important), consensus (how widely beliefs are shared), intensity of feelings