Chapter 9 Flashcards
Communication
Sending a message from sender to receiver who understands it
Message
Information or instructions sent from sender to receiver.
Internal communication
Between members of the same organisation.
External communication
Between the organisation and another organisation.
Sender/transmitter
The person sending the message.
Receiver
The person who receives the message.
Feedback
Reply from receiver to sender to confirm message received/understood.
Method of communication
How the message is communicated, e.g. meeting, letter, email.
One-way communication
Message is sent without receiver required or expected to give feedback.
Two-way communication
Gives feedback to a received message - there may be discussion about it.
Formal communication
Messages sent through established channels.
Informal communication
Messages sent casually, not through established channels.
Communication barriers
Factors that stop effective communication
