Chapter 19 Flashcards

1
Q

Quality

A

A good or service is produced which meets customer expectations.

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2
Q

Quality control

A

Checking at the end of the production process to see if the good or service is of the
correct quality before a customer receives it.

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3
Q

Quality assurance

A

Checking the standard of the good or service throughout the production process to
ensure there are no errors or defects.

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4
Q

Total Quality
Management (TQM)

A

The continuous improvement of goods and services and processes by focusing on
quality at each stage of production.

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