Chapter 8 Team Dynaics

Question 1

“Groups of two or more people who interact and influence each other, are mutually accountable for achieving common goals associated with organizational objectives, and perceive themselves as a social entity within an organization” this is the definition of a?

Answer 1

Team.

Question 2

The structure of individuals or social units that are connected to each other through one or more forms of independence. This is called?

Answer 2

Social networks.

Question 3

Resources (including time and energy) expended toward team development and maintenance rather than the task. This is called what?

Answer 3

Process losses.

Question 4

The problem that occurs when people exert less effort (and usually perform at a lower level) when working in teams then when working alone.

Answer 4

Social loafing.

Question 5

“____” is the principle that adding more people to a late software project only makes it later.

Answer 5

Brooks law.

Question 6

“____” is a freewheeling, face-to-face meeting where team members aren’t allowed to criticize but are encouraged to speak freely, generate as many ideas as possible, and build on the ideas of others.

Answer 6

Brainstorming.

Question 7

“A form of brainwriting that relies on networked computers for submitting and sharing creative ideas” this is called?

Answer 7

Electronic brainstorming.

Question 8

“____” occurs when individuals are reluctant to mention ideas that seem silly because they believe that others in the decision-making team are silently evaluating them.

Answer 8

Evaluation apprehension.

Question 9

Knowledge structures that we develop to describe, explain, and predict the world around us. This is called?

Answer 9

Mental models.

Question 10

“______” technique is a variation of brainwriting consisting of three stages: 1. Silently and independently document their ideas, 2. Collectively describe these ideas to the other team members without critique, 3. Silently and independently evaluate the ideas presented.

Answer 10

Nominal group technique.

Question 11

The informal rules and shared expectations that groups establish to regulate the behavior of their members. This is the definition of?

Answer 11

Norms.

Question 12

“____” is a time constraint in team decision making due to the procedural requirement that only one person may speak at a time.

Answer 12

Production blocking.

Question 13

“____” is a shared belief that it is safe to engage in interpersonal risk-taking; specifically, that presenting unusual ideas, constructively disagreeing with the majority, and experimenting with the new work behaviors will not result in co-workers posing a treat to one’s self concept, status, or career.

Answer 13

Psychological safety.

Question 14

“___” are teams whose members operate across space, time, and organizational boundaries and are linked through information technologies to achieve organizational tasks.

Answer 14

Remote teams.

Question 15

A set of behavior that people are expected to perform because they hold specific formal or informal positions in a team and organization. This is called?

Answer 15

Role

Question 16

Cross-functional work groups that are organized around work processes complete an entire piece of work requiring several independent tasks and have substantial autonomy over the execution of those tasks. What is this called?

Answer 16

Self-directed teams.

Question 17

The extent to which employees must share their materials and information or expertise with others to perform their jobs. This is known as what?

Answer 17

Task interdependence.

Question 18

“____” is the degree of attraction people feel toward the team and their motivation to remain members.

Answer 18

Team cohesion.

Question 19

The collective belief among team members of the team’s capability to successfully complete a task. What is this called?

Answer 19

Team efficacy.

Question 20

Positive expectations one person has toward another person or group in situations involving risk. This is known as?

Answer 20

Trust.

Question 21

“____” represents all conditions surrounding the team that influence is effectiveness.

Answer 21

Organizational and team environment.

Question 22

The lowest level called “____“occurs when an employee or work unit shares machinery, technical support, financial support, or other common pooled resources but otherwise operates independently from other employees or work units.

Answer 22

Pooled interdependence.

Question 23

“___” typically occurs on an assembly line because each team members output is forwarded to the next person on the line for further assembly of the product or service.

Answer 23

Sequential interdependence.

Question 24

“____” is when work output is exchanged back and forth among individuals or work units, producing the highest level of interdependence.

Answer 24

Reciprocal interdependence.

Question 25

What are the five effective teamwork behaviors? The five C’s

Answer 25

Cooperating, coordinating, communicating, comforting, and conflict resolving.

Question 26

Effective team members are willing and able to work together rather than alone. This includes sharing resources and being sufficiently adoptive or flexible to accommodate the needs and preferences of other team members, such as rescheduling the use of machinery so that another team member with a tighter deadline can use it. This is known as what part of the five C’s?

Answer 26

Cooperating.

Question 27

Effective team members actively manage the team’s work so it is performed efficiently and harmoniously. This includes keeping the team on track and helping to integrate the work performed by different members. To effectively coordinate team members must know the other team members work to some extent not just their own. This is known as which part of the 5 C’s?

Answer 27

Coordinating.

Question 28

Effective team members transmit information freely )rather than reluctantly), efficiently (using the best Channel and symbols) and respectfully (minimizing arousal of negative emotions) they also listen actively to coworkers. This is known as what part of the five C’s?

Answer 28

Communicating.

Question 29

Effective team members help co-workers to maintain a positive and healthy psychological state. They show empathy provide psychological comfort and build coworker feelings in confidence and self-worth. This is known as what part of the five C’s?

Answer 29

Comforting.

Question 30

Conflict is inevitable in social settings, but effective team members have the skills and motivation to resolve disagreements within the group. This involves using appropriate conflict handling styles as well as diagnostic skills to identify and resolve the structural sources of conflict. This is known as what part of the five c’s?

Answer 30

Conflict resolving.

Question 31

“____” is defined as cognitive and emotional dynamics of the team that continually change with the team’s ongoing Evolution and development.

Answer 31

Team processes.

Question 32

“____” represents a logical calculation that other team members will act appropriately because they face sanctions if their actions violate reasonable expectations.

Answer 32

Calculus based Trust.

Question 33

“____” is based on the predictability of another team members Behavior.

Answer 33

Knowledge-based Trust.

Question 34

“____” is based on mutual understanding and an emotional bond among team members. It occurs when team members think, feel, and act like one another.

Answer 34

Identification based Trust.

Question 35

“____” are cognitive images that team members form about the team’s tasks, relationship dynamics, and knowledge repository.

Answer 35

Team mental models.

Question 36

What are the five stages of group development? Five stage model of group development.

Answer 36

Forming stage, storming stage norming stage, performing stage, and adjourning stage.

Question 37

Effective teams demand more than just individuals who perform their own jobs well. They also need members who are motivated, able, and have clear role perceptions about engaging in “____” behaviors

Answer 37

Teamwork

Question 38

“____” refers to variables that, for the most part, are assigned to the team when it is created and altered throughout its existence.

Answer 38

Team design

Question 39

What are the four components of the team effectiveness model?

Answer 39

Team design, team effectiveness, team processes, and organization and team environment.

Question 40

What are the three elements of team design?

Answer 40

Task characteristics, team size, and team composition.

Question 41

What are the three elements of team effectiveness?

Answer 41

Accomplished tasks, satisfy members needs, maintain team survival.

Question 42

What are the seven elements of team processes?

Answer 42

Team development, team norms, team rolls, team cohesion, team trust, team mental models.

Question 43

What are the five elements of organization and team environment?

Answer 43

Communication, organizational leadership, organizational structure, physical space, and rewards.