Chapter 14: Organizational Culture

Question 1

An organizational culture in which employees are receptive to change, including the ongoing alignment of the organization to its environment and continuous Improvement of internal processes.

Answer 1

Adaptive culture.

Question 2

The observable symbols and signs of an organization’s culture.

Answer 2

Artifacts.

Question 3

Planned displays of organizational culture, conducted specifically for the benefits of an audience.

Answer 3

Ceremonies.

Question 4

A set of collective beliefs and Norms that encourage people to question past practices, learn new ideas, experiment putting ideas into practice, and view mistakes as part of the learning process.

Answer 4

Learning orientation.

Question 5

The values and assumptions shared within an organization.

Answer 5

Organizational culture.

Question 6

The process by which individuals learn the values, expected behaviors, and social knowledge necessary to assume their roles in the organization.

Answer 6

Organizational socialization.

Question 7

The individuals beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party (typically the employer).

Answer 7

Psychological contract.

Question 8

A method of improving organizational socialization in which job applicants are given a balance of positive and negative information about the job and work context.

Answer 8

Realistic job preview.

Question 9

The stress that results when employees perceive discrepancies between their pre-employment expectations and on the job reality.

Answer 9

Reality shock.

Question 10

The programmed routines of daily organizational life that dramatized the organizations culture.

Answer 10

Rituals.