Chapter 11: Conflict Flashcards
The process in which one party perceives that it’s interests are being opposed or negatively affected by another party.
Conflict.
A shared belief that it is safe to engage in interpersonal risk-taking semicolon specifically, that presenting unusual ideas, constructively disagreeing with the majority, and experimenting with new work behaviors will not result in coworkers posing a threat to their self-concept, status, or career.
Psychological safety.
A type of conflict in which people focus their discussion on qualities of the people in the dispute, rather than the qualities of the ideas presented regarding a task related issue.
Relationship conflict.
A type of conflict in which people focus their discussion around the issue (the task) in which different viewpoints occur while showing respect for people involved in that disagreement.
Task conflict.
The belief that conflicting parties are drawing from a fixed pie, so the more one party receives, the less the other party will receive.
Win lose orientation.
The belief that conflicting parties will find a mutually beneficial solution to their disagreement.
Win win orientation.
