Chapter 8- Stress, Crisis And Change Management

Question 1

Define stress

Answer 1

A state of emotional or mental strain

Question 2

List causes of stress in the workplace

Answer 2

Heavy workload

Long working hours

Deadlines

Conflict with employees and management

Bullying and harassment

Question 3

State the importance if managing stress in the workplace

Answer 3

ISIH

If stress is not managed it can have a negative effect on workers

Stressful employees will miss work or not complete work

If stress is managed employees won’t be absent

Having stressed employees leads to bad customer service

Question 4

Define crisis

Answer 4

Unforeseen events that can cause major changes in the business

Question 5

Give examples of crisis

Answer 5

Loss of property due to fires

Theft or robberies

Power outages

Accidents

Question 6

What are John P Kotter’s steps of leading change

Answer 6

Establish a sense of urgency by motivating employees

Bring together a team of influential people

Develop a vision and strategy

Tell the vision and strategy to other employees

Build change by analysing what is right

Question 7

What are some of the major changes businesses deal with?

Answer 7

Unemployment

It is when employees lose their jobs because they get fired or quit the job

Globalisation

It is a trend where businesses are able to trade in different countries

Retrenchment

When a business cuts down the number of workers to reduce salaries