Chapter 19- Team Performance Flashcards
Learn everything about team performance and conflict management
What is the meaning of teamwork?
Team work can be defined as a joint action by a group of people that give up their individual interests to achieve a goal for the team.
What is the importance of teamwork?
Teams have a common goal that unites team members
Teamwork leads to high productivity commitment and job satisfaction
What are the 5 stages of teamwork?
Forming stage
This stage takes place when team members get to know one another
Members learn about others interests and goals
Storming stage
In this stage the teams faces technical and social problems
Team members argue are fight with each other
Norming stage
Team members work though issues and solve disputes
Members have their own norms and behaviors
Performing stage
All members of the team work hard to achive the set goal
Leader directs the team and makes then aware of the objectives
Mourning
Team members leave the team and have to join a new one
The tasks of the team are completed
What is meaning of team dynamics?
Team dynamics are unforseen natural forces that determines how the team responds behaves and performs
Give reasons why businesses use team dynamic theories
TMTC
Team dynamic theories explains how effectively the teams work
Members can maximize performance as there is a specific role given to each member
Team members with similar strengths can compete with each other
Conflict is minimized as the team has different roles
Provide some roles of the Belbin Role theory
Coordinator
Plant
Resource investigator
Team worker
Specialist
What are some of the Margerison McCann roles?
Reporter
Likes to do research and gather information
Creator
Come up with new and different ideas
Organizer
Likes to see work get done
Controller
Enjoys focusing on the details and makes sure they are correct
Maintainer
Likes to uphold the standards and values of the work
What is meant by the tearn group consensus?
It is a process used by a group to come to an agreement by convincing each other on the best solution.
Explain what is meant by conflict management?
Conflict management is the process of planning to prevent conflict where possible
What is the meaning of conflict?
Conflict is a disagreement or argument between two people
What is the meaning of conflict?
Conflict is a disagreement or argument between two people
Identify some of the causes of conflict
Personal differences Lack of trust Misconduct Poor communication Competition Stress Ignoring rules
Differentiate between traditional theory and contemporary theory
Traditional theory is based on the belief that conflict is bad and should be avoided
Trouble makers who cause conflict should be taken out
Traditional theory leads to a win lose situation
Contemporary theory is based on the belief that conflict is good and is normal
Conflict can be beneficial towards the business
Conflict leads to new ideas and good change
Contemporary theory leads to a win win situation
What is the meaning of workplace forums?
A workplace forum is an elected organization consisting of employees in a workplace
State the function of the workplace forums
Encourages workers to participate in decision making
Promotes interests of all employees
Resolves conflicts
Improves productivity
