Chapter 8 Software Troubleshooting Key Terms

Question 1

Boot Configuration Data (BCD)

Answer 1

The configuration information used by Windows Vista/7/8/8.1/10 to determine how to start (boot) the system.

Question 2

malware

Answer 2

Malicious software; software designed to infiltrate a computer system
and possibly damage it without the user’s knowledge or consent. Malware is a broad
term that includes viruses, worms, Trojan horses, spyware, rootkits, adware, and other types of unwanted software.

Question 3

pop-up

Answer 3

An ad or other web content that appears in a small browser window. Some
websites use popups when a user clicks a link, but most pop-ups are unsolicited
advertising, and some contain links to malware.

Question 4

browser redirection

Answer 4

Unauthorized change of the home page, error page, or search page in a web browser to another URL. Can be caused by malware or by apps the user installs that do not allow for opt-outs to these changes when the apps are installed.

Question 5

rogue antivirus

Answer 5

A malware program that masquerades as a legitimate antivirus program

Question 6

spam

Answer 6

Unwanted email

Question 7

invalid certificate

Answer 7

A certificate that is provided to an attacker under false pretenses and can be used to take over a system

Question 8

log

Answer 8

An event record stored by an OS or app. In Windows, various logs are available in the Event Viewer node of Computer Management

Question 9

antivirus software

Answer 9

Software that provides real-time protection against threats from local files, websites, and email

Question 10

anti-malware software

Answer 10

Software that scans for infections that might have been missed by antivirus software

Question 11

Windows Recovery Environment (WinRE)/Recovery Console

Answer 11

a tool that can be used to try commands in a safe environment in an attempt to resolve an issue. Previously known as
Recovery Console in Windows XP.

Question 12

system lockout

Answer 12

A user’s inability to log into a system because the password is forgotten or unknown.

Question 13

soft reset

Answer 13

The process of shutting down a mobile device and restarting it.

Question 14

hard reset

Answer 14

Also known as factory reset, a process that clears all user information from a mobile device and resets it to as-shipped (factory) condition.

Question 15

power drain

Answer 15

An issue causing a device’s power to rapidly deplete.

Question 16

pairing

Answer 16

The process of connecting two wireless devices together, such as a Bluetooth or wireless mouse or keyboard and its receiver.