Chapter 8: Organization and Management - Functions of Mgmt

Question 1

involves developing in broad outline the activities required to accomplish the objectives of the organization and the most effective ways of doing so

Answer 1

planning

Question 2

a continuous process and required that management be diligent in conducting periodic reviews of all plans to ensure that they are still appropriate as the conditions change

Answer 2

planning

Question 3

involves making some decisions based on environmental conditions, competitions, forecasts of the future, and the current and anticipated resources available

Answer 3

strategic planning

Question 4

serves as the foundation of the intermediate plans

it begins with the development of policies

Answer 4

strategic planning

Question 5

concepts in planning

decision-making guides that are written to ensure that all actions taken by organizational members are consistent with the organization’s strategy and objectives

Answer 5

policies

Question 6

concepts in planning

specify the procedures to be used, the schedule to be followed, and the budget to stay within

Answer 6

operating plans

Question 7

concepts in planning

are detailed guidelines for planned activities that occur regularly

they sometimes called standard operating procedures (SOP)

Answer 7

procedures

Question 8

concepts in planning

are guides for the actual timing of activities

Answer 8

schedules

Question 9

concepts in planning

policies and procedures that do not change over time

are plans that are to be used only once or infrequently

special functions or catered events often call for a single-use plan in a food service operation

Answer 9

standing plans

Question 10

activities necessary to develop formal structure of authority thru which work is subdivided, defined, and coordinated to accomplish the organization’s objectives

Answer 10

organizing

Question 11

a system, having an established structure and conscious planning, in which people work and deal with one another in a coordinated and cooperative manner for the accomplishment of common goals

Answer 11

organizational structure

Question 12

planned structure that establishes a pattern of relationships among the various components of organizations

Answer 12

formal organization

Question 13

those aspects of the system that arise spontaneously from the activities and interactions of participants

Answer 13

informal organization

Question 14

details of the work or activity in terms of the employee

Answer 14

job description