Chapter 8 Flashcards
Heart of a continuous effort designed to improve
employee competency and organizational performance.
Training and development (T&D)
Activities designed to provide learners with the knowledge and skills needed
for their present jobs
Training
Learning that goes beyond today’s job and has a more long-term focus.
Development
Planned and systematic attempts to change the
organization, typically to a more behavioral environment
Organization development (OD)
Firm that recognizes the critical importance of continuous
performance-related T&D and takes appropriate action
Learning organization
Heart of a continuous effort designed to
improve employee competency and organizational performance
Training and development needs assessment
Training needs assessment activity, which focuses on the
firm’s strategic mission; goals and corporate plans are studied, along with the results of
strategic HR planning.
Organizational analysis
Training needs an assessment activity that focuses on the tasks required
to achieve the firm’s purposes.
Task analysis
A training needs assessment activity that focuses on finding answers to
questions such as: Who needs to be trained? What do they need to do differently from
what they’re doing today? What kind of knowledge, skills, and abilities (KSAs) do
employees need?
Person analysis
The T&D method for online instruction using technology-based methods
such as the DVDs, company intranets, and the Internet
E-learning
T&D method in which trainees are expected to study the information
provided in the case and make decisions based on it.
Case study
T&D method that permits a person to learn by copying or
replicating behaviors of others to show managers how to handle various situations.
Behavior modeling
T&D method in which participants are required to respond to specific
problems they may encounter in their jobs by acting out real-world situations.
Role-playing
T&D method that permits participants to assume roles such as
president, controller, or marketing vice president of two or more similar hypothetical
organizations and compete against each other by manipulating selected factors in a
particular business situation.
Business games
T&D method in which the participant is asked to establish priorities
for and then handle several business papers, e-mail messages, memoranda, reports, and
telephone messages that would typically cross a manager’s desk
In-basket training
Informal T&D method that permits an employee to learn
job tasks by actually performing them
On-the-job training (OJT)
Training method that combines classroom instruction with on-
the-job training.
Apprenticeship training
Training focused on teaching knowledge and skills to individuals who
are expected to work collectively toward meeting a common objective.
Team training
Team training focused on educating team members how to
orchestrate the individual work that they do to complete the task
Team coordination training
Type of training for educating team members about the other members’
jobs so that they may perform them when a team member is absent, is assigned to another
job in the company, or has left the company altogether.
Cross-training
T&D delivery system provided under the umbrella of the
organization
Corporate university
