Chapter 12

Question 1

Those human resource management activities associated

with the movement of employees within the organization.

Answer 1

Internal employee relations

Question 2

Unwritten contract created when an employee agrees to work for
an employer but no agreement exists as to how long the parties expect the employment to
last.

Answer 2

Employment at will

Question 3

State of employee self-control and orderly conduct that indicates the extent of
genuine teamwork within an organization

Answer 3

Discipline

Question 4

Invoking a penalty against an employee who fails to meet

organizational standards.

Answer 4

Disciplinary action

Question 5

An approach to disciplinary action that has four consequences which are
analogous to touching a hot stove.

Answer 5

Hot stove rule

Question 6

Approach to disciplinary action designed to ensure that

the minimum penalty appropriate to the offense is imposed.

Answer 6

Progressive disciplinary action

Question 7

Numerous articles related to disciplinary

action and progressive disciplinary action.

Answer 7

http://hrdailyadvisor.blr

Question 8

Process in which a worker is given time off
with pay to think about whether he or she wants to follow the rules and continue working
for the company

Answer 8

Disciplinary action without punishment

Question 9

Most severe penalty that an organization can impose on an employee.

Answer 9

Termination

Question 10

A standard for determining whether to terminate an employee and the
standard is based on whether an employee violated company policy or work rules and the
severity of the violation

Answer 10

Just cause

Question 11

Process of moving a worker to a lower level of duties and responsibilities,
which typically involves a reduction in pay

Answer 11

Demotion

Question 12

Reverse of a company growing; it suggests a one-time change in the
organization and the number of people employed (also known as restructuring or
rightsizing)

Answer 12

Downsizing

Question 13

A procedure whereby laid-off employees are given assistance in finding
employment elsewhere

Answer 13

Outplacement

Question 14

Compensation designed to assist laid-off employees as they search for
new employment

Answer 14

Severance pay

Question 15

Complaint officer who has access to top management and who hears
employee complaints, investigates, and recommends appropriate action

Answer 15

Ombudsperson

Question 16

Procedure whereby the employee and the
company agree ahead of time that any problems will be addressed by an agreed-upon
means

Answer 16

Alternative dispute resolution (ADR)

Question 17

Office of Personnel Management, Alternative

Answer 17

www.opm.gov

Question 18

A Resource Guide

Answer 18

Dispute Resolution

Question 19

Lateral movement of a worker within an organization.

Answer 19

Transfer

Question 20

Movement of a person to a higher-level position in an organization.

Answer 20

Promotion

Question 21

Means of revealing the real reasons employees leave their jobs; it is
conducted before an employee departs the company and provides information on how to
correct the causes of discontent, and it reduces turnover

Answer 21

Exit interview

Question 22

Questionnaire sent to former employees several weeks after

they leave the organization to determine the real reason they left.

Answer 22

Post-exit questionnaire

Question 23

Survey that seeks input from employees to determine their feelings
about topics such as the work they perform, their supervisor, their work environment,
flexibility in the workplace, opportunities for advancement, training and development
opportunities, and the firm’s compensation system.

Answer 23

Attitude survey

Question 24

Facilitates employee departure from the company by assisting the
completion of exit tasks, including exit interviews, forms completion, the return of
company property, and ensuring that employees receive the appropriate extended
benefits

Answer 24

Offboarding

Question 25

Any arrangement that allows people to move from full-time work to
retirement in steps

Answer 25

Phased retirement

Question 26

Employee makes work conditions so intolerant you decide to leave

Answer 26

Constructive Discharge

Question 27

Never called downsizing ALWAYS called ______

Answer 27

Right-sizing

Question 28

If a company does all the right things and someone accuses you of otherwise, it is best to stay silent

Answer 28

Anton Checkoff

Question 29

As a student you may follow a complaint against a faculty member at the IUP…

Answer 29

Dispute Resolution

Question 30

If someone bids on a job they cannot bid on another job for another 6 months

Answer 30

6 Month Rule