Chapter 1

Question 1

The utilization of individuals to achieve organizational objectives.

Answer 1

Human Resource Management (HRM)

Question 2

Process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve organizational objectives.

Answer 2

Staffing

Question 3

Goal-oriented process directed toward ensuring that
organizational processes are in place to maximize the productivity of employees, teams,
and ultimately, the organization

Answer 3

Performance Management (PM)**

Question 4

Major HRM function consisting not only of
training and development, but also of individual career planning and development activities, organization development, and performance management and appraisal.

Answer 4

Human resource development (HRD)**

Question 5

Pay that a person receives in

the form of wages, salary, commissions, and bonuses.

Answer 5

Direct financial compensation (monetary compensation)**

Question 6

All financial rewards that are not included

in direct financial compensation.

Answer 6

Indirect financial compensation (benefits)

Question 7

Satisfaction that person receives from the job itself or from
the psychological and/or physical environment in which the person works.

Answer 7

Nonfinancial compensation

Question 8

Protection of employees from injuries caused by work-related accidents.

Answer 8

Safety**

Question 9

Employees’ freedom from physical or emotional illness.

Answer 9

Health

Question 10

An individual who normally acts in an

advisory or staff capacity, working with other managers to help them address human resource matters.

Answer 10

Human resource management professional

Question 11

Individuals directly involved in accomplishing the primary purpose of
the organization.

Answer 11

Line managers

Question 12

Process of hiring external HR professionals to do the HR work
that was previously done internally.

Answer 12

HR outsourcing (HRO)

Question 13

A center that takes routine, transaction-based activities

dispersed throughout the organization and consolidates them in one place.

Answer 13

Shared service center (SSC)

Question 14

A company that leases employees to other

businesses.

Answer 14

Professional employer organization (PEO)

Question 15

Top-level manager who reports directly to a corporation’s chief executive
officer or to the head of a major division.

Answer 15

Executive

Question 16

Person who may be an executive and performs tasks in a variety of HR-
related areas

Answer 16

Generalist

Question 17

Individual who may be an HR executive, a human resource manager, or a
nonmanager, and who is typically concerned with only one of the six functional areas of
human resource management.

Answer 17

Specialist

Question 18

Vocation characterized by the existence of a common body of knowledge
and a procedure for certifying members.

Answer 18

Profession

Question 19

As defined by economists, refers to sets of collective
skills, knowledge, and ability that employees can apply to create economic value for their
employers.

Answer 19

Human capital

Question 20

Comprised of employees who have joined together for the purpose of dealing
with their employer.

Answer 20

Union

Question 21

Owners of a corporation.

Answer 21

Shareholders

Question 22

Any organized approach for obtaining

relevant and timely information on which to base human resource decisions.

Answer 22

Human resource information system (HRIS)

Question 23

System of shared values, beliefs, and habits within an organization
that interacts with the formal structure to produce behavioral norms.

Answer 23

Corporate culture

Question 24

Firm’s corporate image or culture focused on attracting the type of
employees the firm is seeking.

Answer 24

Employer branding

Question 25

Set of values, symbols, beliefs, language, and norms that guide human behavior within the country

Answer 25

Country’s culture

Question 26

What are the 6 functional areas associated with effective human resource management?

Answer 26

``` Staffing Human Resource Development Performance Management Compensation Safety and Health Employee and labor relations***** ```

Question 27

Systematic process of determining the skills, duties, and knowledge required for performing specific jobs in an organization

Answer 27

Job analysis

Question 28

Systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specified period of time

Answer 28

Human resource planning

Question 29

Process of attracting qualified individuals and encouraging them to apply for work with the organization

Answer 29

Recruitment

Question 30

The process through which the organization chooses, from a group of applicants, those individuals best suited both for open positions and the company

Answer 30

Selection

Question 31

A formal system to review and evaluate individual or team performance

Answer 31

Performance Appraisal***

Question 32

Activities designed to provide learners with the knowledge and skills needed for their present jobs

Answer 32

Training

Question 33

A planned and systematic attempt to change the organization to a more behavioral environment

Answer 33

Organization Development***

Question 34

Ongoing process whereby an individual sets career goals and identifies the means to achieve them

Answer 34

Career Planning***

Question 35

The formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed

Answer 35

Career Development

Question 36

All rewards that individuals receive as a result of their employment/services

Answer 36

Compensation****

Question 37

Businesses are required by law to recognize a union and bargain with it in good faith if the firm's employees want the union to represent them. Internal employee relations comprise the human resource management activities associated with the movement of employees within the organization such as promotions, demotion, termination, and resignation

Answer 37

Employee and Labor Relations

Question 38

Pervades all HRM functional areas and the researcher's laboratory is the entire work environment. The key to developing the most productive and satisfied workforce possible. Go a long way towards establishing the HRM function as a strategic business partner

Answer 38

Human Resource Data Analytics**** | essay question

Question 39

Involves one element of a business process or a single set of high volume repetitive functions such as benefits

Answer 39

Discrete Services Outsourcing

Question 40

The transfer of the majority of HR services to a third party

Answer 40

Business process outsourcing

Question 41

The factors that enable companies to generate income, increase company stock prices, economic value, strong brand identity, and reputation

Answer 41

Capital

Question 42

Potential employees located within the geographic area from which employees are normally recruited

Answer 42

Labor Market

Question 43

The discipline dealing with what is good and bad, or right and wrong, or with moral duty and obligation

Answer 43

Ethics

Question 44

Implied, enforced, or felt obligation of managers, acting in their official capacity, to serve or protect the interests of groups other than themselves

Answer 44

Corporate Social Responsibility

Question 45

A means of providing software and data via the Internet, and the use of mobile devices are changing the way that HR work is performed

Answer 45

Cloud computing

Question 46

Pursuing an inclusive corporate culture that makes everyone feel welcome

Answer 46

Diversity management

Question 47

Managements perception of the degree to which an individual fits with the culture

Answer 47

Organizational fit

Question 48

The corporate culture by showing how things are done

Answer 48

New Hire Orientation

Question 49

The strategic endeavor to optimize the use of employees to drive short and long-term organizational results

Answer 49

Talent management

Question 50

A means to achieving change in corporate culture

Answer 50

Organizational Development

Question 51

The ability to learn a concept and then appropriately apply that knowledge in another setting to achieve a higher level of understanding

Answer 51

Knowledge Applicator and Analysis

Question 52

Focuses on the possible future impact of an organization on society, including social welfare, the economy, and the environment

Answer 52

Corporate Sustainability

Question 53

The ability to select and use appropriate technology to accomplish a given task

Answer 53

Information technology application and computing skills

Question 54

The ability to access, assess, interpret, manipulate, summarize, and communicate data.

Answer 54

Data Literacy

Question 55

What is the primary reason that firms are more attentive to employee safety and health than they were in the past?

Answer 55

Federal Legislation****

Question 56

What are the four steps to better workforce visibility?

Answer 56

1. People Data Collection 2. People Data Reporting 3. People Data Analysis 4. People Data Analytics

Question 57

What are the top ten used HR metrics?

Answer 57

1. Number of candidates interviewed by hire 2. HR to full-time employee ratio 3. Labor cost per full-time employee 4. Headcount 5. Vacation days taken 6. Cost per hire 7. Turnover rates 8. Cost per employee 9. Absenteeism 10. Training rates