Chapter 8

Question 1

4 Dimensions of IS Project Success

Answer 1

1. Resource Constraints - does project meet time/budget
2. Impact on Customers - what do customers receive?
3. Business Success - How high/long are profits from project?
4. Prepare the future - has project changed infrastructure of org (chances for success?)

Question 2

Why Are IS projects risky?

Answer 2

Hard to estimate time, budget, and scope

Question 3

Systems development approaches

Answer 3

• Develop in house
• Purchase software
• Outsource/Offshoring

Question 4

Project Team Roles & Skills

Answer 4

Business Analyst - interfaces with sponsors, managers, and users

Technical Analyst - Focuses on interaction of the new system with orgs existing tech (data, networks, hard/software

Systems analyst - Interfaces with tech professionals

Change management analyst - focuses on people & management issues ex. training and support (HR)

Question 5

Project Manager

Answer 5

• Need skill/abilities and business sense: knowledge of how business makes money
• People skills: Communication, team building, and networking
• The initiative & negotiating ability

Question 6

SDLC - Systems Development Life Cycle

Answer 6

• Process when IS are:

planned - define goals & obj

analyzed - 5 W’s, requirements? Alternatives?

Designed - Design chosen alternative

Implement and maintain - Construction & maintenance

Question 7

Requirement Development

Answer 7

Determine req - Interview users, document requirements, examine existing system etc…

Question 8

Life Cycle

Answer 8

There to give a systematic approach

Identifies key activities & processes

Encourages systemic progression through phases

Question 9

Suitable System

Answer 9

Digitize process -> Allows you to proceed with automation

Question 10

Competitive advantage

Answer 10

Better, Cheaper, Faster

Systems can help with efficiency or reinvention