Chapter 7 Flashcards
1
Q
What can IS do?
A
- Create a new product / service / structure / increase efficiency
2
Q
ERP
A
Enterprise Resource Planning
- Centralized data for businesses to integrate their processes & manage data from one platform
- Very expensive
- Efficient business processes
- Inventory reduction
- Improved customer service
- Higher profitability
2
Q
Islands of automation
A
- Work independently
- Inefficient work in cooperation
Ex. HR, Financial reporting
3
Q
EAI
A
Enterprise Application Integration
A software layer that allows the sharing of data from multiple functional homes
(Puts data in a central location)
IS A BANDAID SOLUTION
4
Q
What are Functional systems?
A
Leads to Islands of automation (work independently)
Facilitated work of single department/function
Support areas like:
Marketing and sales, Production, HR, Accounting
Provide:
-> Integrated systems (within company)
- > Better support between business units
- > Inter-organizational systems (connects partners)
- > Better support communications between partners
5
Q
Downside of functional/integrated systems?
A
(Functional) EAI
- Hard to maintain
- Constant change (needs dynamic project managers)
- # of apps increase (harder to manage)
(Integrated) ERP - expensive/intrusive - achieve
6
Q
CRM
SCM
KMS
A
- Customer Relationship Management
- Supply Chain Management
- Knowledge Management System
