Chapter 7: Work Design And Measurement Flashcards

1
Q

Occupational Safety and Health Administration (OSHA)

A

Created by the Occupational Safety and Health Act of 1970. Emphasized the importance of safety considerations in system design

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2
Q

Time-Based System

A

Compensation based on time an employee has worked during a pay period

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3
Q

Output-Based (Incentive) System

A

Compensation based on amount of output an employee produced during a pay period

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4
Q

Knowledge-Based Pay

A

A pay system used by organizations to reward workers who undergo training that increases their skills

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5
Q

Horizontal Skills

A

Reflect the variety of tasks the worker is capable of performing

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6
Q

Vertical Skills

A

Reflect managerial tasks the worker is capable of

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7
Q

Depth Skills

A

Reflects quality and productivity skills

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8
Q

Job Design

A

The act of specifying the contents and methods of jobs

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9
Q

Specialization

A

Work that concentrates on some aspect of a product or service

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10
Q

Job Enlargement

A

Giving a worker a larger portion of the total task, by horizontal loading

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11
Q

Job Rotation

A

Workers periodically exchange jobs

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12
Q

Job Enrichment

A

Increasing responsibility for planning and coordination tasks, by vertical loading

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13
Q

Self-Directed Teams (Self-Directed Teams)

A

Groups empowered to make certain changes with their processes

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14
Q

Ergonomics (Human Factor)

A

Incorporation of human factors in the design of the workplace

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15
Q

Methods Analysis

A

Analyzing how a job is done

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16
Q

Flow Process Chart

A

Chart used to examine the overall sequence of an operation by focusing on movements of the operator or flow of materials

17
Q

Worker-Machine Chart

A

Chart used to determine portions of a work cycle during which an operator and equipment are busy or idle

18
Q

Motion Study

A

Systematic study of the human motions used to perform an operation

19
Q

Motion Study Principle

A

Guidelines for designing motion efficient work procedures.

  1. Principles for use of the body
  2. Principles for arrangement of the work place
  3. Principles for the design of tools and equipment
20
Q

Therbligs

A

Basic elemental motions that make up a job

21
Q

Micromotion Study

A

Use of motion pictures and slow motion to study motions that otherwise would be too rapid to analyze

22
Q

Work Measurement

A

Determining how long it should take to do a job

23
Q

Standard Time

A

The amount of time it should take a qualifies worker to complete a specified task, working at a suitable rate, using given methods, tools and equipment, raw materials, and workplace arrangement

24
Q

Stopwatch Time Study

A

Development of a time standard based on observations of one worker taken over a number of cycles