Chapter 4: Product and Service Design

Question 1

Manufacturability

Answer 1

The capability of an organization to produce an item at an acceptable profit

Question 2

Serviceability

Answer 2

The capability of an organization to provide a service at an acceptable cost or profit

Question 3

Reasons for Product and Service Design or Redesign

Answer 3

Economic 
Social and Demographic 
Political, Liability, or Legal 
Competitive 
Cost or Availability
Technological

Question 4

Reverse Engineering

Answer 4

Dismantling and inspecting a competitor’s product to discover product improvement

Question 5

Research and Development (R&D)

Answer 5

Organized efforts to increase scientific knowledge or product innovation

Question 6

R&D Basic Research

Answer 6

The objective of advancing the state of knowledge about a subject, without any near-term expectation of commercials applications

Question 7

R&D Applied Research

Answer 7

The objective of achieving commercial applications

Question 8

R&D Development

Answer 8

Concerts the results of applied research into useful commercial application

Question 9

Product Liability

Answer 9

The responsibility of a manufacture for any injuries or damages caused by a faulty product

Question 10

Uniform Commercial Code

Answer 10

Products carry an implication of merchantability and fitness

Question 11

Cradle-to-Grave Assessment

Answer 11

The assessment of the environmental impact of a product or service throughout its useful life

Question 12

Reduce: Value Analysis

Answer 12

Examination of the function of parts and materials in an effort to reduce costs and/or improve product performance

Question 13

Reuse: Remanufacturing

Answer 13

Refurbishing used products by replacing worn-out or defective components

Question 14

Design for Disassembly

Answer 14

Design so that used products can be easily taken apart

Question 15

Recycle

Answer 15

Recovering materials for the future use

Companies recycle for a variety of reasons, including:

1. Cost Saving
2. Environment Concerns
3. Environmental Regulations

Question 16

Design for Recycling (DRF)

Answer 16

Design that facilitates the recovery of materials and components in used products for reuse

Question 17

Standardization

Answer 17

Extent to which a product, service, or process lacks variety

Question 18

Mass Customization

Answer 18

A strategy of producing basically standardized goods, but incorporating some degree of customization

Question 19

Delayed Differentiation

Answer 19

The process of producing, but not quite competing, a product or service until customers preferences are known

Question 20

Modular Design

Answer 20

A form of standardization in which component parts are grouped into models that are easily replaced or interchanged

Question 21

Reliability

Answer 21

The ability of a product, part, or system to perform its intended function under a prescribed set of conditions

Question 22

Failure

Answer 22

Situation in which a product, part or system does not perform as intended

Question 23

Normal Operating Conditions

Answer 23

The set of conditions under which an item’s reliability is specified

Question 24

Robust Design

Answer 24

Design that results in products or services that can function over a broad range of conditions

Question 25

Quality Function Deployment (QFD)

Answer 25

An approach that integrates the “voice of the customer” into both product and service development

Question 26

The Kano Model

Answer 26

A theory of product and service design development the provides insight into the attributes that are perceived to be important to customers. The model employs three definitions of quality: basic, performance, and excitement. As time passes, excitement factors become performance factors, and performance factors become basic factors

Question 27

Concurrent Engineering

Answer 27

Bringing engineering design and manufacturing personnel together early in the design phase

Question 28

Computer-Aided Design (CAD)

Answer 28

Product design using computer graphics

Question 29

Design for Manufacturing (DFM)

Answer 29

The designing of products that are compatible with an organization’s capabilities

Question 30

Design for Assembly (DFA)

Answer 30

Design that focuses on reducing the number of parts in a product and on assembly methods and sequence

Question 31

Manufacturability

Answer 31

The ease of fabrication and/or assembly

Question 32

Service

Answer 32

Something that is done to or for a customer

Question 33

Service Delivery System

Answer 33

The facilities, processes, and skills needed to provide a service

Question 34

Product Bundle

Answer 34

The combination of goods and services provided to a customer

Question 35

Service Package

Answer 35

The physical resources needed to perform the service, the accompanying goods, and the explicit and implicit services included