Chapter 4: Product and Service Design Flashcards
Manufacturability
The capability of an organization to produce an item at an acceptable profit
Serviceability
The capability of an organization to provide a service at an acceptable cost or profit
Reasons for Product and Service Design or Redesign
Economic Social and Demographic Political, Liability, or Legal Competitive Cost or Availability Technological
Reverse Engineering
Dismantling and inspecting a competitor’s product to discover product improvement
Research and Development (R&D)
Organized efforts to increase scientific knowledge or product innovation
R&D Basic Research
The objective of advancing the state of knowledge about a subject, without any near-term expectation of commercials applications
R&D Applied Research
The objective of achieving commercial applications
R&D Development
Concerts the results of applied research into useful commercial application
Product Liability
The responsibility of a manufacture for any injuries or damages caused by a faulty product
Uniform Commercial Code
Products carry an implication of merchantability and fitness
Cradle-to-Grave Assessment
The assessment of the environmental impact of a product or service throughout its useful life
Reduce: Value Analysis
Examination of the function of parts and materials in an effort to reduce costs and/or improve product performance
Reuse: Remanufacturing
Refurbishing used products by replacing worn-out or defective components
Design for Disassembly
Design so that used products can be easily taken apart
Recycle
Recovering materials for the future use
Companies recycle for a variety of reasons, including:
- Cost Saving
- Environment Concerns
- Environmental Regulations
Design for Recycling (DRF)
Design that facilitates the recovery of materials and components in used products for reuse
Standardization
Extent to which a product, service, or process lacks variety
Mass Customization
A strategy of producing basically standardized goods, but incorporating some degree of customization
Delayed Differentiation
The process of producing, but not quite competing, a product or service until customers preferences are known
Modular Design
A form of standardization in which component parts are grouped into models that are easily replaced or interchanged
Reliability
The ability of a product, part, or system to perform its intended function under a prescribed set of conditions
Failure
Situation in which a product, part or system does not perform as intended
Normal Operating Conditions
The set of conditions under which an item’s reliability is specified
Robust Design
Design that results in products or services that can function over a broad range of conditions
Quality Function Deployment (QFD)
An approach that integrates the “voice of the customer” into both product and service development
The Kano Model
A theory of product and service design development the provides insight into the attributes that are perceived to be important to customers. The model employs three definitions of quality: basic, performance, and excitement. As time passes, excitement factors become performance factors, and performance factors become basic factors
Concurrent Engineering
Bringing engineering design and manufacturing personnel together early in the design phase
Computer-Aided Design (CAD)
Product design using computer graphics
Design for Manufacturing (DFM)
The designing of products that are compatible with an organization’s capabilities
Design for Assembly (DFA)
Design that focuses on reducing the number of parts in a product and on assembly methods and sequence
Manufacturability
The ease of fabrication and/or assembly
Service
Something that is done to or for a customer
Service Delivery System
The facilities, processes, and skills needed to provide a service
Product Bundle
The combination of goods and services provided to a customer
Service Package
The physical resources needed to perform the service, the accompanying goods, and the explicit and implicit services included
