Chapter 7: Professionalism and Ethics Flashcards
1
Q
Ethical Theories
A
- Principal-based theory
- Consequence-based theory
- Utilitarian-based theory
- Narrative-based theory
- Virtue-based theory
- Deontology
2
Q
Principal- based theory
A
- A set of rules or values used to determine whether an action is ethical or not
- Can be problematic because who’s values are they based off of and also there is always exceptions to people’s principals
3
Q
Consequence-based theory
A
- Whether or not the action is ethical or not is determined by the outcome of the decision
- But the action cannot be illlegal, even if it has good consequence
4
Q
Utilitarian-based theory
A
- The action is ethical if majority benefit from the decision
- Becomes problematic when its time to consider the portion of people who do not benefit from the decision
5
Q
Narrative-based theory
A
- Stories/folklore is used to guide decisions and determine if an action is ethical or not
- This one is dangerous because stories and fairytales can be twisted to support whatever cause/action
6
Q
Virtue-based theory
A
- The consequences to someone’s actions are determined by their reputation and personal values
7
Q
Deontology
A
- If a person upholds their obligations to another person it is considered ethical
8
Q
Ethical behvaiour
A
- They will act with integrity
- Act in a manner acceptable to society
- Do what is right over anything including financial gain
9
Q
Professional behaviour
A
- Makes sure that their skills are up to date in their field
- Be willing to share their skills/knowledge to develop other employees
- Take accountability for mistakes
- Be reliable to everyone
- Exercise good judgement
- Be punctual
- Use appropriate language
- Do not gossip about employees
- Leave personal matters at home
- Dress to the high standards set by the code of conduct
10
Q
Batho Pele
A
- Ensure public servants are acting professionally and ethically
- Ensures public resources are used efficiently and effectively
- No one is subscribing to discrimination
- The people of the country are being respected
- Acting transparently and accepting accountability
11
Q
8 principals of Batho Pele
A
- Consultation: Hearing what the public needs. These opinions can be gathered through discussions, surveys, meetings
- Service standards should be regularly checked to make sure that people are satisfied the service they are receiving. Service should also be compared internationally
- Improving people’s access to services
- People should be treated with courtesy, respect, and consideration to change people’s perception around public service delivery
- Any info about the government department and service delivery issues should be given to public service employees so that they are able to answer any questions from the customer
- Whenever an issue arises there should be mechanisms in place to fix the problem
- Service delivery should offer value for money while still being effective and reducing costs
12
Q
Code of ethics
A
- A list of values and principals the business deems important while making decisions
12
Q
Code of ethics
A
- A list of values and principals the business deems important while making decisions
ie. honesty, non-violent, respect
13
Q
Code of conduct
A
- A code of conduct prevents negative behaviour
ie. no sexual harrassment, no stealing, no hate speech
14
Q
Making sure that employees follow the code of conduct/ethics
A
- Create a draft document on which employees can give feedback on
- Make it easy to read
- Managers must lead by example
- Have it proofread
- Have employees go through regular training
- Make employees aware of consequences should they not follow the code
