Chapter 7: Creating a Flexible Organization Flashcards

1
Q

the ability to complete a task using the minimum amount of resources

A

efficiency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

the ability to make decisions and how those decisions will be carried out

A

control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

speed that an organization can improve its products in response to customer feedback

A

responsiveness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

degree where employees can make decisions on their own

A

empowerment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

results in higher employee morale and more creative work environment but can also reduce management control

A

higher empowerment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

involves structuring tasks and activities

A

job design

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

the separation of organizational activities into distinct tasks and assignment of these tasks to people

A

job specialization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

systematic shifting from one job to another

A

job rotation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

process of grouping jobs into manageable units

A

departmentalization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

groups employees who perform same activities

A

functional departmentalization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

groups employees who work with a particular good/service

A

product departmentalization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

groups employees according to geographic area

A

location/geographic departmentalization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

groups employees according to the needs of various customer population

A

customer departmentalization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

where decisions are concentrated at the upper levels of management

A

centralized authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

where management attempts to spread authority widely across the staff

A

decentralized authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

when manager assigns some of their work to someone else

A

delegation

17
Q

management attempts to spread authority widely across organization levels

A

decentralized organization

18
Q

systematically works to concentrate authority at upper levels

A

centralized organization

19
Q

the # of workers who report directly to one manager

A

span of management

20
Q

manager supervises many subordinates and can lead to flatter organization

A

wide span of control

21
Q

manager has only a few subordinates and can lead to taller organization

A

narrow span of control

22
Q

of layers, or levels, of management in a business

A

organizational height

23
Q

visual representation of the structured relationship among tasks, responsibilities and people given authority to do those tasks

A

organization chart

24
Q

an O.S where the chain of command goes directly from person to person

A

line of structure

25
Q

where authorities (e.g., managers) establish goals and directives that are then fulfilled by staff

A

line-and-staff structure

26
Q

an O.S where individuals work on teams so that conflicting objectives can be balanced and overall goals become the priority

A

matrix structure

27
Q

team of individuals with varying specialties and skills that are brought together to achieve a common task

A

cross-functional team

28
Q

represents the people in the company, how they’re grouped, and to whom they report

A

organizational structure

29
Q

the inner customs, traditions, and values of an organization

A

corporate culture

30
Q

pattern of behavior and interaction that stems from personal rather than professional relationships

A

informal organization

31
Q

informal communications network within an organization

A

grapevine