Chapter 7: Creating a Flexible Organization Flashcards
the ability to complete a task using the minimum amount of resources
efficiency
the ability to make decisions and how those decisions will be carried out
control
speed that an organization can improve its products in response to customer feedback
responsiveness
degree where employees can make decisions on their own
empowerment
results in higher employee morale and more creative work environment but can also reduce management control
higher empowerment
involves structuring tasks and activities
job design
the separation of organizational activities into distinct tasks and assignment of these tasks to people
job specialization
systematic shifting from one job to another
job rotation
process of grouping jobs into manageable units
departmentalization
groups employees who perform same activities
functional departmentalization
groups employees who work with a particular good/service
product departmentalization
groups employees according to geographic area
location/geographic departmentalization
groups employees according to the needs of various customer population
customer departmentalization
where decisions are concentrated at the upper levels of management
centralized authority
where management attempts to spread authority widely across the staff
decentralized authority