Chapter 11: Enhancing Employee Management Relations

Question 1

Organization that represents workers dealing with management issues involving wages, hours, working conditions

Answer 1

Labour Union

Question 2

Temporary work stoppages

Answer 2

strikes

Question 3

course of action for resolving employee complaints against management

Answer 3

grievance procedures

Question 4

negotiating labour agreements that provide compensation

Answer 4

collective bargaining

Question 5

Approval of a labour contract by a vote of the union

Answer 5

ratification

Question 6

marching in front of where you work with signs

Answer 6

picketing

Question 7

workers report to their jobs but work at slower pace

Answer 7

slowdowns

Question 8

refusal to do business with a particular company

Answer 8

boycotts

Question 9

business’s refusal to allow union employees to enter workplace

Answer 9

lockout

Question 10

a court order requiring a person/group to perform or refrain from some act

Answer 10

injunction

Question 11

use of neutral third party who conducts hearing on unresolved problem and decides on solution

Answer 11

arbitration

Question 12

non-union workers hired by management to replace striking union workers

Answer 12

replacement workers