Chapter 7: Conformity Flashcards

1
Q

What is animal magnetism?

A

Animal magnetism, also known as mesmerism, was the name given by German doctor Franz Mesmer in the 18th century to what he believed to be an invisible natural force possessed by all living things, including humans, animals, and vegetables. He believed that the force could have physical effects, including healing, and he tried persistently but without success to achieve scientific recognition of his ideas.

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2
Q

What are social norms?

A

Rules or guidelines in a group or culture about what behaviours are proper and improper

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3
Q

What are the kinds of social norms?

A

implicit and explicit

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4
Q

What is explicit social norm?

A

Explicit norms are written or spoken openly.

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5
Q

What is implicit social norm?

A

Implicit norms are the “unwritten,” and generally understood and agreed upon, rules that play a significant role in the lives of group members. These rules are informal and not official rules but most people adhere to them naturally.

  • Standing for national anthem
  • Leave a tip for waiters
  • Dress like everyone else
  • Wait our turn in lines
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6
Q

Explain mass psychogenic illness

A

a profound, almost contagious form of social influence (Jones et al., 2000; Wang, 2006).

o Ex: Tennessee high school –> It started when a teacher noticed a gas-like smell in her classroom and then came down with a headache, nausea, shortness of breath, and dizziness. Word spread. Others soon reported the same symptoms and the school was evacuated. Eighty students and several staff members were taken to a local emergency room. Nothing showed up in blood tests, urine tests, or other medical procedures, nor were gases, pesticides, or other toxins detected.
o Ex: TV producers insert canned laughter into sitcoms to increase viewer responsiveness.

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7
Q

What is social influence?

A

The term social influence refers to the ways that people are affected by the real and imagined pressures of others
(Cialdini & Goldstein, 2004; Kiesler & Kiesler, 1969).

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8
Q

Social influences vary in the degree of pressure they bring to bear on an individual. People may:

A
  1. conform to group norms or maintain their independence
  2. comply with requests or be assertive
  3. obey or defy the commands of authority
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9
Q

What is the chameleon effect?

A

Tanya Chartrand and John Bargh (1999) set up participants to work on a task with a partner, a confederate who exhibited the habit of rubbing his face or shaking his foot. Hidden cameras recording the interaction revealed that without realizing it, participants mimicked these motor behaviors, rubbing their face or shaking a foot to match their partner’s behavior. Chartrand and Bargh dubbed this phenomenon the “chameleon effect,” after the lizard that changes
colors according to its physical environment.

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10
Q

What is mood contagion?

A

Even though the speakers and participants never interacted, the speaker’s emotional state was infectious, an automatic effect that can be described as a form of “mood contagion.”

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11
Q

What is conformity?

A

People changing their perceptions, opinions, and behavior to be consistent with group norm

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12
Q

How did Muzafer Sherif experiment conformity? Explain his experiment.

A

Male students, who believed they were participating in a
visual perception experiment, sat in a totally darkened
room. Fifteen feet in front of them, a small dot of light
appeared for two seconds, after which participants were asked to estimate how far it had moved. This procedure was repeated several times. Although participants didn’t realize it, the dot of light always remained motionless. The movement they thought they saw was merely an optical illusion known as the autokinetic effect: In darkness, a stationary point of light appears to move, sometimes erratically, in various directions. At first, participants sat alone and reported their judgments to the experimenter. After several trials, Sherif found that they settled in on their own stable perceptions of movement, with most estimates ranging from one to ten inches (although one participant gave an estimate of 80 feet!). Over the next three days, people returned to participate openly in three-person groups. As before, lights were flashed and the participants, one by one, announced
their estimates. Initial estimates varied considerably, but participants later converged on a common perception. Eventually, each group established its own set of norms.

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13
Q

How did Solomon Asch (1951) experiment conformity? Explain his experiment.

A

The line length experiment. Comparing the length of the line and going around the table to hear people’s opinion. A person who is first in answering (confederate) picks the wrong line and somehow everyone agrees on the answer. The other “participants” were actually confederates and had been trained to make incorrect judgments on 12 out of 18 presentations. There seems little doubt that the real participants knew the correct answers. Conformed to the majority about a third of the time.

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14
Q

Muzafer Sherif vs Solomon Asch experiments on conformity

A

In Sherif’s research, participants were quite literally “in the dark,” so they naturally turned to others for guidance.
When physical reality is ambiguous and we are uncertain of our own judgments, as in the autokinetic situation, others can serve as a valuable source of information (Festinger, 1954).

Asch’s participants found themselves in a much more awkward position. Their task was relatively simple, and they could see with their own eyes which answers were correct. Still, they often followed the incorrect majority. In
interviews, many of Asch’s participants reported afterward that they went along with the group even though they were not convinced that the group was right. Many who did not conform said they felt “conspicuous” and “crazy,” like a “mis- fit”

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15
Q

The Sherif and Asch studies demonstrate that people conform for two very different reasons:

A
  1. Informational influence

2. Normative influence

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16
Q

What is informational influence on conformity?

A

People conform because they want to be correct, and when everyone else agrees, it is likely they are correct

  • More likely to conform when uncertain or ambiguous
  • Eye-witness testimony
  • Sherif’s autokinetic effect
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17
Q

What is normative influence on conformity?

A
  • People conform because they fear the consequences of appearing deviant (and thus excluded from a group or ridiculed)
  • Conforming when wanting to be liked
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18
Q

What are the types of conformity that two sources of influence (informational and normative) produce?

A

private and public

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19
Q

What is private conformity?

A
  • True acceptance or conversion
  • Being truly persuaded others are correct

also called true acceptance or conversion, describes instances in which others cause us to change not only our overt behavior but our minds as well. To conform at this level is to be truly persuaded that others in a group are correct.

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20
Q

What is public conformity?

A

Superficial change in behavior
• E.g., politicians telling people what they want to hear
• Recent case of very pro-life politician encouraging his mistress to get an abortion (US Tim Murphy)

refers to a more superficial change in behavior. People often respond to normative pressures by pretending to agree even when privately they do not. This often happens when we want to curry favor with others.

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21
Q

How does group size effect conformity?

A

Asch (1956) varied the size of groups, using one, two, three, four, eight, or fifteen confederates, and he found
that conformity increased with group size—but only up to a point. Once there were three or four confederates, the amount of additional influence exerted by the rest was negligible. Other researchers have obtained similar results (Gerard et al., 1968).

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22
Q

How do norms effect conformity?

A

More likely to litter in littered area (Cialdini et al, 1991)

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23
Q

What is pluralistic ignorance?

A

Pluralistic ignorance is a situation in which a majority of group members privately reject a norm, but go along with it because they incorrectly assume that most others accept it

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24
Q

What are the gender differences in conformity?

A
  • Asch: Women conform more than men
  • Modern studies: The topic (and thus expertise) matters
  • When issue is football, war video games, women conform
  • When issue is fashion design, birth control, men conform (Eagly & Carli, 1981)
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25
Q

What is the minority slowness effect?

A

regardless of the topic, respondents who held minority opinions were slower to answer the questions than those in the majority

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26
Q

What is the minority influence on conformity?

A

Minority influence is the process by which dissenters produce change within a group.

In Asch’s line experiments, just one other person disagreeing reduced conformity by 80%

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27
Q

What are idiosyncrasy credits?

A

Interpersonal “credits” that a person earns by following group norms.

28
Q

True/False

Non-conformers perceived as competent and honest, but disliked and rejected

A

True

29
Q

Give examples of historic people who were disliked because they were non-conformers

A

Joan of Arc, Mohammad, Jesus, Darwin, Gandhi, Copernicus, Kopernik

30
Q

Why are non-conformers not liked?

A
  • Humans don’t like non-conformers

* See it as criticism of self (and humans don’t like to be criticized)

31
Q

How to be a convincing minority voice of dissent?

A
  • Consistent, unwavering (Clark, 2001)
  • Appearing flexible and open-minded (Moscovici et al., 1985)
  • Stimulates majority group members to reexamine their own views
  • More influence (but initially more disliked) when part of “us” rather than “them”
32
Q

How does culture effect conformity?

A

Some cultures primarily value individualism and the virtues of independence, autonomy, and self-reliance, whereas others value collectivism and the virtues of interdependence, cooperation, and social harmony. Under the banner of individualism, personal goals take priority over group allegiances. Yet in collectivistic cultures, the person is first and foremost a loyal member of a family, team, company, church, and state

33
Q

What determines whether a culture becomes individualistic or collectivistic? Speculating on the origins of these orientations, Harry Triandis (1995) suggests that there are three key factors:

A
  1. Complexity of a society.
    As people come to live in more complex industrialized societies (compared, for example, with a simpler life of food gathering among desert nomads), there are more groups to identify with, which means less loyalty to any one group and a greater focus on personal rather than collective goals.
  2. Affluence of a society.
    As people prosper, they gain financial independence from each other, a
    condition that promotes social independence as well as mobility and a focus on personal rather than collective
    goals.
  3. Heterogeneity.
    Societies that are homogeneous or “tight” (where members share the same language, religion, and social customs) tend to be rigid and intolerant of those who veer from the norm. Societies that are culturally diverse or “loose” (where two or more cultures coexist) tend to be more permissive of dissent, thus allowing for more individual expression
34
Q

What is compliance?

A

Compliance is changes in behaviour that are elicited by direct requests.

35
Q

Explain the printer experiment on compliance.

A

oIn one, participants were simply asked, “Excuse me. I have five pages. May I use the Xerox machine?”
o In a second version, the request was justified by the added phrase “because I’m in a rush.” As you would
expect, more participants stepped aside when the request was justified (94 percent) than when it was not
(60 percent).
o A third version of the request, however, suggests that the reason offered had little to do with the increase in
compliance. In this case, participants heard the following: “Excuse me. I have five pages. May I use the Xerox
machine because I have to make some copies?”
o If you read this request closely, you’ll see that it really offered no reason at all. Yet 93 percent in this condition
complied! It was as if the appearance of a reason, triggered by the word because, was all that was necessary.

36
Q

What is the norm of reciprocity?

A

A simple, unstated, but powerful rule of social behavior known as the norm of reciprocity dictates that we treat others as they have treated us (Gouldner, 1960). On the negative side, this norm can be used to sanction retaliation against those who cause us harm— “an eye for an eye.” On the positive side, it leads us to feel obligated to repay others for acts of kindness. Thus, whenever we receive gifts, invitations, and free samples, we usually go out of our way to return the favor.

37
Q

What are the sequential request strategies?

A
  • Foot in the door
  • Low-balling
  • Door in the face
  • That’s not all
38
Q

Explain the foot in the door technique?

A

A two-step compliance technique in which an influencer sets the stage for the real request by first getting a
person to comply with a much smaller request

39
Q

Why does foot in the door technique work?

A

Over the years, several explanations have been suggested. One that seems plausible is based on self-perception theory—that people infer their attitudes by observing their own behavior. This explanation suggests that a two-step process is at work. First, by observing your own behavior in the initial situation, you come to see yourself as the kind of person who is generally cooperative when approached with a request. Second, when confronted with the more burdensome request, you seek to respond in ways that maintain this new self-image. By this logic, the foot-in-the-door technique should succeed only when you attribute an initial act of compliance to your own personal characteristics

40
Q

Explain the low-balling technique

A

A two-step compliance technique in which the influencer secures agreement with a request but then
increases the size of that request by revealing hidden costs.

o Sales people who use this tactic are betting that you’ll go ahead with the purchase despite the added cost.

o In one study, experimenters phoned introductory psychology students and asked if they would be willing to
participate in a study for extra credit. Some were told up front that the session would begin at the uncivilized
hour of 7 a.m. Knowing that, only 31 percent volunteered. But other participants were lowballed. Only after
they agreed to participate did the experimenter inform them of the 7 a.m.starting time. Would that be okay?
Whether or not it was, the procedure achieved its objective—the signup rate rose to 56 percent (Cialdini et
al., 1978)

41
Q

Explain the door in the face technique

A

A two-step compliance technique in which an influencer prefaces the real request with one that is so large
that it is rejected.The technique is as simple as it sounds. An individual makes an initial request that is so large it is sure to be rejected and then comes back with a second, more reasonable request.

o They stopped college students on campus and asked if they would volunteer to work without pay at a
counseling center for juvenile delinquents. The time commitment would be forbidding: roughly two hours a
week for the next two years! Not surprisingly, everyone who was approached politely slammed the proverbial
door in the experimenter’s face. But then the experimenter followed up with a more modest proposal, asking the students if they would be willing to take a group of delinquents on a two-hour trip to the zoo. The strategy worked like a charm. Only 17 percent of the students confronted with only the second request agreed. But of those who initially declined the first request, 50 percent said yes to the zoo trip

42
Q

Why is the door-in-the-face technique such an effective trap?

A
  1. Perceptual Contrast
    To the person exposed to a very large initial request, the second request “seems smaller.”
  2. Reciprocal Concessions
    A close cousin of the reciprocity norm, this refers to the pressure to respond to changes in a bargaining position. When an individual back down from a large request to a smaller one, we view that move as a concession that we should match by our own compliance.
43
Q

Explain the that’s not all technique.

A

A two-step compliance technique in which the influencer begins with an inflated request, then decreases its
apparent size by offering a discount or bonus.

o Jerry Burger (1986) predicted that people are more likely to make a purchase when a deal seems to have improved than when the same deal is offered right from the start. To test this hypothesis, Burger set up a booth at a campus fair and sold cupcakes. Some customers who approached the table were told that the cupcakes cost 75 cents each. Others were told that they cost a dollar, but then, before they could respond, the price was reduced to 75 cents. Rationally speaking, Burger’s manipulation did not affect the ultimate price, so it should not have affected sales. But it did. When customers were led to believe that the final price represented a reduction, sales increased from 44 to 73 percent.

44
Q

Which sequential request strategies go from small to larger offers?

A

foot in the door

lowballing

45
Q

Which sequential request strategies go from large to smaller offers?

A

door in the face

that’s not all

46
Q

When can sequential request strategies be resisted?

A
  • All this stuff works if perceived as sincere and employed subtly
  • When targets think they are being manipulated, it does not work
47
Q

What is obedience?

A

Behavior change produced by the commands of authority.

48
Q

Explain the 1966, Hofling (Psychiatrist) field experiment.

A
  • Ask 22 nurses to give an overdose of “Astroten”
  • 21 did it! Even though
  • On the label it said the maximum dose
  • They didn’t know the Doctor
  • It was not on their list of approved medication
49
Q

Explain Milgram’s obedience study with shocks

A

If the confederate is not able to answer the questions, shock him.
o As you reach 75, 90, and 105 volts, you hear the learner grunt in pain. At 120 volts, he begins to shout. If
you’re still in it at 150 volts, you can hear the learner cry out, “Experimenter! That’s all. Get me out of here.
My heart’s starting to bother me now. I refuse to go on!” Screams of agony and protest continue. At 300 volts,
he says he absolutely refuses to continue. By the time you surpass 330 volts, the learner falls silent and fails
to respond-not to be heard from again. Table 7.4 lists his responses in grim detail. Somewhere along the line,
you turn to the experimenter for guidance. “What should I do? Don’t you think I should stop? Shouldn’t we at least check on him?” You might even confront the experimenter head-on and refuse to continue. Yet in
answer to your inquiries, the experimenter-firm in his tone and seemingly unaffected by the learner’s distress prods you along as follows:
§ Please continue (or please go on).
§ The experiment requires that you continue.
§ It is absolutely essential that you continue.
§ You have no other choice; you must go on.

50
Q

What is the social impact theory?

A

o The theory that social influence depends on the strength, immediacy, and number of source persons relative to target persons.
o The strength of a source is determined by his or her status, ability, or relationship to a target. The stronger
the source, the greater the influence.
o Immediacy refers to a source’s proximity in time and space to the target. The closer the source, the greater
its impact.

51
Q

True/False

When all members of a group give an incorrect response to an easy question, most people most of the time conform to that response

A

False

In Asch’s classic conformity experiments, respondents conformed only about a third of the time

52
Q

True/False

An effective way to get someone to do you a favor is to make a first request that is so large the person is sure to reject it

A

True

This approach, known as the door-in-the-face technique, increases compliance by making the person
feel bound to make a concession.

53
Q

True/False

In experiments on obedience, most participants who were ordered to administer severe shocks to an innocent person refused to do so

A

False

In Milgram’s classic research, 65 percent of all participants obeyed the experimenter and administered
the maximum possible shock.

54
Q

True/False

As the number of people in a group increases, so does the group’s impact on an individual

A

False

Increasing group size boosts the impact on an individual only up to a point, beyond which further
increases have very little added effect

55
Q

True/False

Conformity rates vary across different cultures and from one generation to the next.

A

True

Research shows that conformity rates are higher in cultures that are collectivistic rather than
individualistic in orientation and that values change over time even within cultures.

56
Q

Which of the following does not help explain whether a culture is individualist or collectivistic?

A. Affluence
B. Number of people
C. Religious ideologies
D. Industrialization

A

B

57
Q

Dave is selling cookies to raise money. He finds that people are more likely to buy cookies when he says “one cookie costs only four quarters” rather than “a cookie costs $1”. This is an example of…

A. The out-of-the-blue technique
B. The pique technique
C. The more-is-less technique
D. The atypical-request technique

A

B

58
Q

With respect to the impact of group size on conformity, what did Asch find?

A. that there was greater conformity with ten confederates than with five confederates
B. that there were negligible increases in conformity after three or four confederates
C. that conformity increases as an exponential function of group size
D. that one group of six confederates produced more conformity than two groups of three confederates

A

B

59
Q

What do psychologists call the compliance technique in which compliance to a desired request is increased by first gaining compliance to a smaller, but related, request?

A.The door-in-the-face technique
B. The foot-in-the-door technique
C. Low-balling
D. The that’s-not-all technique

A

B

60
Q

In Sherif’s (1936) study, participant’s exhibited which of the following

A. Private conformity
B. Public conformity
C. Obedience
D. Normative influence

A

A

61
Q

Because he sees everyone else reading the newspaper while his psychology professor lectures, first-year student Oliver decides that it’s okay for him to do so as well. What is Oliver exhibiting?

A. Normative influence
B. Compliance
C. Informational influence
D. Low expectational influence

A

A

62
Q

Ron always looks at the movie reviews on “Rotten Tomatoes” (a movie review website) before picking a movie to watch. This is an example of …

A. Informational influence
B. Normative influence
C. Pluralistic ignorance
D. Popular influence

A

A

63
Q

Which of the following is true about gender and conformity?

A. In a public (vs. private) situation, males are more likely to conform than females
B. Men are more romantically attracted to women who are conformists, whereas women are more romantically attracted to men who are conformists
C. Females conform more on “masculine” topics, whereas males conform more on “feminine” topics
D. Two of the above are correct

A

C

64
Q

How does obedience differ from compliance?

A. Obedience does not lead to attitude change but compliance does
B. Compliance, but not obedience, occurs automatically
C. They differ with respect to the degree of influence exerted on an individual
D. They differ in that obedience refers to behavior but compliance refers to attitudes

A

C

65
Q

Sherif (1936) asked groups of participants to estimate the distance moved by a point of light. What did he find?

A. Participants were less accurate in groups than when they were alone
B. As the study progressed, the participants’ estimates began to converge from each other
C. Participants were more accurate in groups than when they were alone
D. As the study progressed, the participants’ estimates began to diverge from each other

A

B

66
Q

According to Burger (2014), which of the following two factors contributed to obedience from the participants in Milgram’s experiment?

A. Participants were not personally responsible for the victim’s welfare and they didn’t have to see the victim’s face
B. The task was quickly paced and the volts were administered in large and quick successions
C. Participants were not personally responsible for the victim’s welfare and the situation was novel to the participants
D. The task was quickly paced and they didn’t have to see the victim’s face

A

C

67
Q

Based on social impact theory, which of the following three factors contribute to social influence?

A. Strength, immediacy, and number
B. Similarity, involvement, and number
C. Status, involvement, and number
D. Status, immediacy, and number

A

A