Chapter 7 Flashcards
Reputation
reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services
Trust
willingness to be vulnerable to a trustee based on positive expectations about the trustee’s actions and intentions
Justice
perceived fairness of an authority’s decision making
Ethics
degree to which the behaviors of an authority are in accordance with generally accepted moral norms.
Disposition-based (Trust)
your personality traits include a general propensity to trust others.
Cognition-based (Trust)
rooted in a rational assessment of the authority’s trustworthiness
Affect-based (Trust)
depends on feelings toward the authority that go beyond any rational assessment
Trust propensity
a general expectation that the words, promises, and statements of individuals and groups can be relied upon
Trustworthiness
characteristics or attributes of a trustee that inspire trust.
Ability
skills, competencies, and areas of expertise that enable an authority to be successful in some specific area
Benevolence
the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives.
Integrity
the perception that the authority adheres to a set of values & principles the trustor finds acceptable
Distributive Justice
perceived fairness of decision-making outcomes
Procedural Justice
perceived fairness of decision-making processes
Interpersonal Justice
perceived fairness of the treatment received by employees from authorities
Abusive supervision
sustained display of hostile verbal and nonverbal behaviors, excluding physical contact.
Informational Justice
perceived fairness of communications provided to employees from authorities
Whistle-blowing
occurs when former or current employees expose illegal or immoral actions by their organization
4-Component model
argues that ethical behaviors result from a multistage sequence of:moral awareness, moral judgement, moral intent, and ultimately ethical behavior
Moral Awareness
occurs when an authority recognizes that a moral issue exists in a situation or that an ethical code or principle is relevant to the circumstance
Moral Intensity
captures the degree to which an issue has ethical urgency
Moral attentiveness
the degree to which people chronically perceive and consider issues of morality during their experiences
Moral judgement
reflects the process people use to determine whether a particular course of action is ethical or unethical
Cognitive moral development
argues that as people age and mature, they move through various stages of moral development - each more mature and sophisticated than the prior one
Moral principles
prescriptive guides for making moral judgements
Moral Intent
reflects an authority’s degree of commitment to the moral course of action
Moral Identity
degree to which a person self-identifies as a moral person
Ability to Focus
reflects the degree to which employees can devote their attention to work, as opposed to “covering their backside”, “playing politics”, & “keeping an eye on the boss”.
Economic Exchange
relationships based on narrowly defined quid pro quo obligations that are specified in advance and have an explicit repayment schedule. (When employees don’t trust their authorities)
Social exchange
relationships based on vaguely defined obligations that are open-ended and long term in their repayment schedule
Corporate social responsibilities
a perspective that acknowledges the responsibilities of a business encompass the economic, legal, ethical, and citizenship expectations of society.
