Chapter 5

Question 0

Primary appraisal

Answer 0

When people first encounter stressors.. Occurs as people evaluate the significance and the meaning of the stressor they’re confronting. Is this stressful?

Question 1

Stress
Stressors
Strains

Answer 1

Stress - A psychological response to demands that possess certain stakes for the person and that tax or exceed the person’s capacity or resources

Stressors- The demands that cause people to experience stress

Strains - The negative consequences that occur when demand’s tax or exceed a person’s capacity or resources

Question 2

Transactional theory of stress

Answer 2

Explains how stressors are perceived and appraised,as well as how people respond to those perceptions and appraisals

Question 3

Benign job demands

Answer 3

Job demands that tend not to be appraised as stressful

Question 4

Hindrance stressors

Answer 4

Stressful demands that people tend to perceive as hindering their progress toward personal accomplishments or goal attainment. They most often trigger negative emotions such as anxiety and anger

Question 6

4 types of work hindrance stressors

Answer 6

1) Role conflict - conflicting expectations that other people may have of us
2) Role ambiguity - lack of information about what needs to be done, as well as unpredictability regarding the consequences of performance in that role
3) Roll overload - number of demanding roles is so high that the person simply cannot perform some or all of the roles effectively
4) Daily hassles - Relativity minor day-to-day demands that get in the way of accomplishing the things that we really want to accomplish

Question 7

3 types of work challenge stressors

Answer 7

1) time pressure - the amt of time to do a task is jut not quite enough
2) Work complexity - the degree to which the requirements of the work, in terms of knowledge, skills, and abilities, taxes or exceed the capabilities of the person responsible
3) work responsibility - the nature of the obligations that a a person has toward others

Question 8

3 non-work hindrance stressors

Answer 8

1) work-family conflict
2) negative life events
3) financial uncertanty

Question 9

3 non-work challenge stressors

Answer 9

1) family time demands
2) personal development
3) positive life events

Question 10

Secondary appraisal

Answer 10

What should I do? and What can I do? , questions that center on the issue of how people cope with the various stressors they face

Question 11

Coping

Answer 11

Coping - the behaviors and thoughts that people use to manage both the stressful demands they face and the emotions associated with those stressful demands

Question 12

4 types of coping

Answer 12

Behavioral Coping - involves the set of physical activities that are used to deal with a stressful situation

cognitive coping - the thoughts that are involved in trying to deal with a stressful situation

problem-focused coping - behaviors and cognitions intended to manage the stressful situation itself

emotion-focused coping - the various ways in which people manage their own emotional reactions to stressful demands.

Question 13

3 examples of strain

Answer 13

Physiological - illness, high blood pressure, headaches, etc)
Psychological - depression, anxiety, irritability, etc..
Behavioral strains - alcohol and drug use, teeth grinding, overeating, etc..

Question 14

Burnout

Answer 14

the emotional, mental, and physical exhaustion that results from having to cope with stressful demands on an ongoing basis.

Question 15

Type A behavior pattern

Answer 15

have a strong sense of time urgency and tend to be impatient, hard-driving, competitive, controlling, aggressive and even hostile

Question 16

social support (def and 2 major types)

Answer 16

the help that people receive when they’re confronted with stressful demands. 2 types:

1) instrumental support - the help people receive that can be used to address the stressful demand directly (i.e. coworker help)
2) emotional support - the help people receive in addressing the emotional distress that accompanies stressful demands