Chapter 7

Question 1

Accountability

Answer 1

The principal, that employees who accept an assignment and the authority to carry it out, or answerable to a superior for the outcome

Question 2

Centralized organization

Answer 2

A structure in which authority is concentrated at the top, and very little decision-making authority is delegated to lower levels

Question 3

Committee

Answer 3

A permanent formal group that performs a specific task

Question 4

Customer departmentalization

Answer 4

The arrangement of jobs around the needs of various types of custom customers

Question 5

Decentralized organization

Answer 5

An organization, in which decision-making authority is delegated as far down the chain of command as possible

Question 6

Delegation of authority

Answer 6

Giving employees not only tasks, but also the power to make commitments use resources and take whatever actions are necessary to carry out those tasks

Question 7

Departmentalization

Answer 7

The grouping of jobs into working units usually called departments units, groups, or divisions

Question 8

Functional departmentalization

Answer 8

The grouping of jobs that perform similar functional activities, such as finance manufacturing, marketing and human resources

Question 9

Geographical departmentalization

Answer 9

The grouping of jobs, according to geographic location, such as state, region, country, or continent

Question 10

Grapevine

Answer 10

 an informal channel of communication, separate from managements formal official communication channels

Question 11

Group

Answer 11

Two or more individuals who communicate with one another, share common identity and have a common goal

Question 12

Line and staff structure

Answer 12

The structure, having a traditional line relationship between superiors and subordinates and also specialized managers called staff managers who are available to assist line managers

Question 13

Line structure

Answer 13

The simplest organizational structure, in which direct lines of authority extend from the top manager to the lowest level of the organization

Question 14

Matrix structure

Answer 14

The structure that sets up teams from different departments thereby creating two or more intersecting lines of authority also called a project management structure

Question 15

Multidivisional structure

Answer 15

The structure that organizes departments into larger groups called divisions

Question 16

Organizational chart

Answer 16

A visual display of the organizational structure, lines of authority, chain of command, staff relationships, permanent committee, arrangements, and lines of communication

Question 17

Organizational culture

Answer 17

Affirms, shared values, beliefs, traditions, philosophies, rules, and role models for behavior

Question 18

Organizational layers

Answer 18

The levels of management in an organization

Question 19

Product departmentalization

Answer 19

The organization of jobs in relation to the products of the firm

Question 20

Product development teams

Answer 20

The specific type of project team formed to devise design and implement a new product

Question 21

Project teams

Answer 21

Groups similar to task forces that normally run their operation and have total control over specific work project

Question 22

Quality assurance teams, or quality circles

Answer 22

Small groups of workers brought together from throughout the organization to solve specific, quality, productivity, or service problems

Question 23

Responsibility

Answer 23

The obligation placed on employees through delegation to perform assigned tasks, satisfactorily and be held accountable for the proper execution of work

Question 24

Restructure

Answer 24

To change the basic structure of an organization

Question 25

Self-directed work team

Answer 25

A group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer

Question 26

Span of management

Answer 26

The number of subordinates who report to a particular manager

Question 27

Specialization

Answer 27

The division of labor into small specific tasks in the assignment of employees to do a single task

Question 28

Structure

Answer 28

The arrangement relationship of positions within an organization

Question 29

Task force

Answer 29

A temporary group of employees responsible for bringing about a particular change

Question 30

Team

Answer 30

A small group, whose members have complementary skills, have a common purpose, goals and approach and hold themselves mutually accountable