Chapter 7 Flashcards
Accountability
The principal, that employees who accept an assignment and the authority to carry it out, or answerable to a superior for the outcome
Centralized organization
A structure in which authority is concentrated at the top, and very little decision-making authority is delegated to lower levels
Committee
A permanent formal group that performs a specific task
Customer departmentalization
The arrangement of jobs around the needs of various types of custom customers
Decentralized organization
An organization, in which decision-making authority is delegated as far down the chain of command as possible
Delegation of authority
Giving employees not only tasks, but also the power to make commitments use resources and take whatever actions are necessary to carry out those tasks
Departmentalization
The grouping of jobs into working units usually called departments units, groups, or divisions
Functional departmentalization
The grouping of jobs that perform similar functional activities, such as finance manufacturing, marketing and human resources
Geographical departmentalization
The grouping of jobs, according to geographic location, such as state, region, country, or continent
Grapevine
 an informal channel of communication, separate from managements formal official communication channels
Group
Two or more individuals who communicate with one another, share common identity and have a common goal
Line and staff structure
The structure, having a traditional line relationship between superiors and subordinates and also specialized managers called staff managers who are available to assist line managers
Line structure
The simplest organizational structure, in which direct lines of authority extend from the top manager to the lowest level of the organization
Matrix structure
The structure that sets up teams from different departments thereby creating two or more intersecting lines of authority also called a project management structure
Multidivisional structure
The structure that organizes departments into larger groups called divisions
Organizational chart
A visual display of the organizational structure, lines of authority, chain of command, staff relationships, permanent committee, arrangements, and lines of communication
Organizational culture
Affirms, shared values, beliefs, traditions, philosophies, rules, and role models for behavior
Organizational layers
The levels of management in an organization
Product departmentalization
The organization of jobs in relation to the products of the firm
Product development teams
The specific type of project team formed to devise design and implement a new product
Project teams
Groups similar to task forces that normally run their operation and have total control over specific work project
Quality assurance teams, or quality circles
Small groups of workers brought together from throughout the organization to solve specific, quality, productivity, or service problems
Responsibility
The obligation placed on employees through delegation to perform assigned tasks, satisfactorily and be held accountable for the proper execution of work
Restructure
To change the basic structure of an organization
Self-directed work team
A group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer
Span of management
The number of subordinates who report to a particular manager
Specialization
The division of labor into small specific tasks in the assignment of employees to do a single task
Structure
The arrangement relationship of positions within an organization
Task force
A temporary group of employees responsible for bringing about a particular change
Team
A small group, whose members have complementary skills, have a common purpose, goals and approach and hold themselves mutually accountable
