Chapter 10

Question 1

Affirmative action programs

Answer 1

Legally mandated plans that try to increase job opportunities for minority groups by analyzing the current pool of workers, identifying areas where women and minorities are under represented, and establishing specific hiring and promotion goals with target dates for addressing the discrepancy

Question 2

Arbitration

Answer 2

Settlement of a labor/management dispute by a third-party, who solution is legally binding and enforceable

Question 3

Benefits

Answer 3

Non-financial forms of compensation provided to employees such as pension plans, health insurance, paid vacation and holidays

Question 4

Bonuses

Answer 4

Monetary rewards offered by companies for exponential performance as incentives to further increase productivity

Question 5

Boycott

Answer 5

And attempt to keep people from purchasing the products of a company

Question 6

Collective bargaining

Answer 6

The negotiation process through which management and unions reach an agreement about compensation working hours and working conditions for the bargaining unit

Question 7

Commission

Answer 7

And incentive system that pays a fixed amount or percentage of the employees sales

Question 8

Conciliation

Answer 8

A method of outside resolution of labor and management differences in which a third-party is brought in to keep the two sides talking

Question 9

Development

Answer 9

Training that augments the skills and knowledge of managers and professionals

Question 10

Diversity

Answer 10

The participation of different ages, genders races, ethnic, ethnicities, nationalities, and abilities, in the workplace

Question 11

Human resources management

Answer 11

All the activities involved in determining an organizations, human resources needs as well as acquiring training and compensating people to fill those needs

Question 12

Job description

Answer 12

A formal written explanation of a specific job, usually including job title tasks, relationships with other jobs, physical and mental skills, required duties responsibilities, and working conditions

Question 13

Job analysis

Answer 13

The determination through observation and study of pertinent information about a job, including specific tasks, and necessary abilities and knowledge and skills

Question 14

Job specification

Answer 14

A description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics

Question 15

Labor contract

Answer 15

The formal written document that spells out the relationship between the union and management for a specified period of time, usually two or three years

Question 16

Labor unions

Answer 16

Employee organizations formed to deal with employers for achieving better pay hours, and working conditions

Question 17

Lockout

Answer 17

Management version of a strike, where in a worksite is closed, so that employees cannot go to work

Question 18

Mediation

Answer 18

A method of outside resolution of labor and management differences in which the third-party role is to suggest or propose a solution to the problem

Question 19

Mentoring

Answer 19

Supporting training and guiding employee in his or her professional development

Question 20

Orientation

Answer 20

Familiarizing newly hired employees with fellow workers company, procedures, and the physical properties of the company

Question 21

Picketing

Answer 21

A public protest against management practices that involve union members marching and carrying anti-management signs of the employers plant or worksite

Question 22

Profit sharing

Answer 22

A form of compensation, whereby a percentage of company profits is distributed to employees whose work helped to generate them

Question 23

Promotion

Answer 23

In advancement, and to a higher level job with increased authority, responsibility and pay

Question 24

Recruiting

Answer 24

Forming a pool of qualified applicants from which management can select employees

Question 25

Salary

Answer 25

The financial reward calculated on a weekly monthly or annual basis

Question 26

Selection

Answer 26

The process of collecting information about applicants and using that information to make hiring decisions

Question 27

Separations

Answer 27

Employment changes involving resignation, retirement, termination, or layoff

Question 28

Strikebreakers

Answer 28

People hired by management to replace striking employees called scabs by striking union members

Question 29

Strikes

Answer 29

Employee walkouts, one of the most effective weapons of labor unions

Question 30

Title VII of the civil rights act

Answer 30

Prohibits, discrimination and employment and created the equal employment opportunity commission

Question 31

Training

Answer 31

Teaching employees to do specific job tasks through either classroom development or on the job experience

Question 32

Transfer

Answer 32

I moved to another job within a company at essentially the same level and wage

Question 33

Turnover

Answer 33

Occurs when employees quit or are fired, and must be replaced by new employees

Question 34

Wage/salary survey

Answer 34

A study that tells a company how much compensation comparable firms are paying for specific jobs that the firms have in common

Question 35

Wages

Answer 35

Financial rewards based on the number of hours, the employee works, or the level of output achieved