Chapter 6 Flashcards
Management
a process designed to achieve an organization’s objectives by using its resources effectively and efficiently in a changing environment
Managers
those individuals in organizations who make decisions about the use of resources and who are concerned with planning, organizing, staffing, directing, and controlling the organization’s activities to reach its objectives
Staffing
the hiring of people to carry out the work of the organization
Downsizing
the elimination of a significant number of employees from an organization
Planning
the process of determining the organization’s objectives and deciding how t accomplish them; the first function of management
Mission
the statement of an organization’s fundamental purpose and basic philosophy
Strategic Plans
those plans that establish the long range objectives and overall strategy or course of action by which a firm fulfills its mission
Tactical Plans
short range based plans designed to implement the activities and objectives specified in the strategic plan
Operational Plans
very short term plans that specify what actions individuals, work groups, or departments need to achieve the tactical plan and ultimately the strategic plan
Crisis Management (Contingency Policy)
an element in planning that deals with potential disasters such as product tampering, oil spills, fire, earthquake, computer virus, or airplane crash
Organizing
the structuring of resources and activities to accomplish objectives in an efficient and effective manner
Directing
motivating and leading employees to achieve organizational objectives
Controlling
the process of evaluating and correcting activities to keep the organization on course
Top Managers
the president and other top executives of a business, such as the chief executive officer (CEO), chief financial officer (CFO), and the chief of operations officer (COO), who have overall responsibility for the organization
Middle Managers
those members of a organization responsible for the tactical planning that implements the general guidelines established by top management
Financial Managers
those who focus on obtaining needed funds for the successful operation of an organization and using those funds to further organizational goal
Production and Operations Managers
those who develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace
Human Resources
those who handle the staffing function and deal with employees in a formalized manner
Marketing Managers
those who are responsible for planning, pricing, and promoting products and marketing them to available customers
Information Technology (IT) Managers
those who are responsible for implementing, maintaining, and controlling technology applications in business, such as computer networks
Administrative Managers
those who manage an entire business or a major segment of a business; they are not specialists but coordinate the activities of specialized managers
First-Line Managers
those who supervise both workers and the daily operations of an organization
Technical Expertise
the specialized knowledge and training needed to preform jobs that are related to particular areas of management
Conceptual Skills
the ability to think in abstract terms and to see how parts fit together to form the whole
Analytical Skills
the ability to identify relevant issues, recognize their importance, understand the relationship between them, and perceive the underlying causes of the situation
Human Relations Skills
the ability to deal with people, both inside and outside the organization
Leadership
the ability to influence employees to work toward organizational goals
Employee Empowerment
when employees are provided with the ability to take on responsibilities and make decisions about their jobs
Brainstorming
a technique in which group members spontaneously suggest ideas to solve a problem
Agenda
a calendar containing bot specific and vague items that covers short term goals and long term objectives
Networking
the building of relationships and sharing of information with colleagues who can help managers achieve the items on their agendas
