Chapter 7 Flashcards
Enterprise resource planning (ERP)?
It is a set of integrated programs that manage a company’s business operations.
What are advantages of an ERP?
Improved access of data for decision-making.
Elimination of costly legacy systems.
Improvement of work processes.
Upgrade of technology infrastructure.
What are some disadvantages of ERP?
Risks in using one vendor.
Risk of implementation failure.
Difficulty implementing change.
Expense and time in implementation.
Difficulty integrating with other systems.
What is another term for transaction processing systems?
Operational Systems
What are Transaction Processing Systems (TPS)?
It is an organized collection of people, procedures, software, databases, and devices used to record completed business transactions.
What are the methods and objectives of traditional transaction processing?
Batch Processing System
Online transaction processing (OLTP)
What does the transaction processing cycle consist of? (CECMS)
Data collection
Data editing
Data correction
Data manipulation
Data storage
Document Ptoduction
What are some TPS Systems?
Order Purchasing Systems
Purchasing Systems
Accounting Systems
What is E-commerce?
It is conducting a business transaction electronically.
What are the types of E-commerce?
Business to consumer (B2C)
Business to business(B2B)
Consumer to Consumer (C2C).
What is mobile commerce?
It is using wireless devices like a mobile phone to transact.
What is CRM (Customer relationship management)?
It is a set of people and programs that help a company manage all it’ customer encounters.
