Chapter 6: Training and Development Flashcards
The systematic acquisition of skills, rules, concepts, attitudes that result in improved performance.
Training.
The purpose of ______________ _______ is to determine those organizational factors that either facilitate or inhibit training effectiveness.
Organizational analysis.
The purpose of this is to use the job analysis methods to identify the tasks performed by each employee, the conditions under which these tasks are performed, and the competencies needed to perform the tasks under the identified conditions.
Task analysis.
The third and final step in the needs analysis process, to determine which employees need training and in which areas.
Person analysis.
The easiest method of needs analysis.
Performance appraisal scores.
The first step in developing a training program.
To establish the goals and objectives for the training.
Training goals and objectives should concretely state the following three (3):
- What learners are expected to do.
- The conditions under which they are expected to do it.
- The level at which they are expected to do it.
The most obvious way to motivate employees to attend training.
Require employees to attend training “on the clock.”
Five (5) ways to motivate employees to attend training.
- Relate the training to an employee’s immediate job.
- Make the training interesting.
- Provide incentives.
- Encourage employees to attend training by providing workload reductions or staffing assistance.
- Provide food as incentives.
Four (4) ways to motivate employees to do well in training.
- Providing incentives for learning.
- Skill-based pay
- Make the training program interesting.
- Feedback
Commonly called as a “seminar, lecture, or workshop”, in this either the staff or an outside consultant provides the training.
Classroom training.
These kinds of trainers are used when a training program occurs frequently and the cost of hiring an external trainer is challenging.
In-house trainers.
They are brought in when the organization’s internal trainers lack proficiency in a particular area.
External trainers.
These have a clear financial benefit over live lectures when the training sessions is repeated frequently.
Video tapes.
The benefits of these include reduced costs, access to high-quality training facilities, renowned faculty availability, and the potential for employees to earn college credit upon completing the training.
Local universities.
