Chapter 11: Managing Change

Question 1

Are practices that have been around for a long time and invisibly reduce productivity.

Answer 1

Organizational sacred cows.

Question 2

Is an organization-wide attempt to get rid of practices that serve no useful purpose.

Answer 2

Sacred cow hunt.

Question 3

Are unnecessary paperwork that are usually forms and reports that cost organizations money to prepare, distribute, and read.

Answer 3

The Paper Cow.

Question 4

Another area ripe for change is the number and length of meetings.

Answer 4

The Meeting Cow.

Question 5

Unnecessary deadlines are another source for potential change, and it causes employees to work at a faster than optimal pace, resulting in decreased quality, increased
stress, and increased health problems.

Answer 5

The Speed Cow.

Question 6

The continual process of upgrading or improving processes.

Answer 6

Evolutionary change.

Question 7

A “real jolt to the system” that drastically changes the way things are done.

Answer 7

Revolutionary change.

Question 8

Are people who enjoy change
and often make changes just for the sake of it.

Answer 8

Change Agents.

Question 9

Are not afraid to change or make changes but want to make changes only if the changes will improve the organization.

Answer 9

Change Analysts.

Question 10

People who probably will not instigate change but are willing to change.

Answer 10

Receptive changers.

Question 11

Will certainly not instigate or
welcome change, but they will
change if necessary.

Answer 11

Reluctant changers.

Question 12

Assessing a new organizational culture involves five (5) steps, which are?

Answer 12

1. Needs Assessment
2. Determining Executive Direction
3. Implementation Considerations
4. Training
5. Evaluation

Question 13

Is the process whereby new
employees learn the behaviors and attitudes they need to be
successful in the organization.

Answer 13

Organizational socialization.

Question 14

Are procedures in which employees participate to become “one of the gang.”

Answer 14

Rituals.

Question 15

Are communication tools that
convey certain messages to employees.

Answer 15

Symbols.

Question 16

Is the permanent reduction of a company’s labor force through the elimination of unproductive
workers or divisions.

Answer 16

Downsizing.

Question 17

In this stage, employees deny that a layoff will actually occur.

Answer 17

Denial stage.

Question 18

Employees realize that they will be losing their jobs, and they become angry at the organization, their supervisors,
and even their coworkers, especially those who will not be
losing their jobs.

Answer 18

Anger stage.

Question 19

During this stage, employees start to worry about how they are going to pay bills, feed their families, and find new jobs.

Answer 19

Fear stage.

Question 20

At this stage, the victims accept that the layoff will occur and are now ready to take steps to secure their future.

Answer 20

Acceptance stage.

Question 21

Leaders use the available
information to make the decision without consulting their subordinates.

Answer 21

Autocratic I strategy.

Question 22

Leaders obtain the necessary
information from their subordinates and then make
their own decisions. The leader
may or may not tell the subordinates about the nature
of the problem.

Answer 22

Autocratic Il strategy.

Question 23

Leaders share the problem on
an individual basis with some
or all of their subordinates. After receiving their input, the
leader makes a decision that
may or may not be consistent
with the thinking of the group.

Answer 23

Consultative I strategy.

Question 24

Leaders share the problems
with their subordinates as a
group. After receiving the group’s input, the leader makes a decision that may or may not be acceptable to the group.

Answer 24

Consultative II strategy.

Question 25

The leader shares the problem with the group and lets the group reach a solution. The role of the leader is merely to assist in the decision-making process.

Answer 25

Group I strategy.

Question 26

A term that refers to employees working more than one job, often motivated by financial needs or personal preferences.

Answer 26

Moonlighting.

Question 27

A work schedule in which
employees have some flexibility in the hours they work.

Answer 27

Flextime.

Question 28

The total number of potential hours available for work each day.

Answer 28

Bandwidth.

Question 29

The hours that everyone must work and typically consist of
the hours during which an organization is busiest with its outside contacts.

Answer 29

Core hours.

Question 30

The hours that remain in the bandwidth and in which the
employee has a choice of working.

Answer 30

Flexible hours.

Question 31

With this system, an employee can choose their own hours without advance notice or scheduling. Employees can come and go as they please as long as they work eight hours each day and forty hours each week.

Answer 31

Gliding time.

Question 32

The employee enjoys greater flexibility in working hours, although the hours must be scheduled in advance.

Answer 32

Flexitour / modified flexitour.