Chapter 12: Work Dynamics

Question 1

Is a formation of at least two people who come together for a given purpose, communicate with each other, affect each other, and are dependent on
each other.

Answer 1

Group.

Question 2

The social process by which people interact and behave in a group environment; involves the influence of personality, power, and behavior on the group process.

Answer 2

Group dynamics.

Question 3

Is made up of managers, subordinates, or both with close associations among group
members that influence the
behavior of individuals in the group.

Answer 3

Formal group.

Question 4

Are made up of two or more
individuals who are associated
with one another in ways not
prescribed by the formal organization.

Answer 4

Informal group.

Question 5

Five (5) stages of group development.

Answer 5

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Question 6

Are not individual behaviors, but are collectively held expectations of how a group will function.

Answer 6

Norms (group norms).

Question 7

These include titles such as chairperson, secretary, manager, treasurer, etc.

Answer 7

Assigned roles.

Question 8

Arise as a result of group social or emotional needs.

Answer 8

Emergent roles.

Question 9

Is a gathering of people facing common issues to share what’s
troubling them.

Answer 9

Support group.

Question 10

The tendency of individuals to put forth less effort when they are part of a group.

Answer 10

Social loafing.

Question 11

Is defined as a group of people who perform interdependent tasks to work toward accomplishing a common mission or specific objective.

Answer 11

Team.

Question 12

Are project teams that focus on improving or developing specific business processes.
These teams come together to achieve a specific goal, are guided by a well-defined project
plan, and have a negotiated beginning and end.

Answer 12

Process improvement
teams.

Question 13

Sometimes called “natural teams,” have responsibility for a particular process (a department, a product line, or a stage of a business process) and work together in a participative environment.

Answer 13

Work groups.

Question 14

Directly manage the day-to-day operation of their particular
process or department. They are authorized to make decisions on a wide range of issues, such as safety, quality,
maintenance, scheduling, and
personnel.

Answer 14

Self-managed teams.

Question 15

Is conflict within a group or team, where members conflict over goals or procedures.

Answer 15

Intragroup conflict.

Question 16

Is when conflict between groups inside and outside an organization disagree on various issues.

Answer 16

Intergroup conflict.