Chapter 6 - The Household Comsumer

Question 0

What does the Sale of Goods and Supply of Services Act 1980 say goods must be?

Answer 0

Goods must:

1. Be of merchantable quality
2. Be fit for their purpose
3. Confirm to the sample
4. Be as described bb the shop, packed or adverts.

Question 1

Name three considerations when choosing a brand.

Answer 1

1. The price of each brand of the product.
2. The quality of each brand of the product.
3. Special offers available from certain manufacturers. For example, when buying a car you may be able to get one years free insurance if you purchase on brand instead of another.

Question 2

What does the Sale of Goods and Supply of Services Act 1980 say services must be?

Answer 2

Services must:

1. Be provided by a skilled person
2. Use materials fit for their purpose and of merchantable quality
3. Be provided with proper care and diligence

Question 3

What are the 3Rs?

Answer 3

The 3Rs are, refund, replace, repair. These are forms of redress.

Question 4

Name three times when complaints are not valid.

Answer 4

1. You damaged the goods through misuse or accident
2. Yo change your mind
3. It was bought from a private individual or friend

Question 5

What is the Consumer Protection Act 2007?

Answer 5

1. It established the national consumer agency.
2. Consumer protection. It deals with misleading claims about goods services and prices.
3. Misleading practises, aggressive practises.

Question 6

What is a false economy?

Answer 6

A situation where we buy something that costs less than other brands or seems to be better value but turns out o be more expensive in the long run e.g. buying a cheap battery that costs 50c and only lasts for three hours instead of buying a better brand of battery that costs €1 and lasts for 10 hours.

Question 7

What is a consumer?

Answer 7

Anyone who buys goods or services for their own use.

Question 8

What is a brand?

Answer 8

The identity of a certain product. It usually refers the the manufacturer of the product e.g. Kellogs.

Question 9

What does caveat emptor mean?

Answer 9

Let the buyer beware.

Question 10

Name three things an Informed Consumer does.

Answer 10

1. Checks for value/quality - makes inquiries, shops around, checks prices to get value for money.
2. Keeps receipts.
3. Does not impulse buy - prepares a budget and sticks to it.

Question 11

What is a guarantee?

Answer 11

A promise from a manufacturer to offer a refund or a replacement to consumers who have purchased faulty goods.

Question 12

What is a warranty?

Answer 12

An additional promise by a manufacturer or seller to repair damaged goods within a stated period of time.

Question 13

What is a credit note?

Answer 13

A document given by the retailer to the consumer for the value of the goods returned. It allows the consumer to purchase other goods from that shop equal in value to the goods returned.

Question 14

What is receipt?

Answer 14

Written proof to the consumer that they have paid for a good or service.

Question 15

What does Below Cost Selling/ Loss Leaders mean?

Answer 15

When a shop sells popular products very cheaply i.e. below their cost price, in order to attract people into their shop. The retailer hopes that once the shopper comes into the store to buy the product, they will make other purchases there too.

Question 16

What is a bar code?

Answer 16

A small rectangle containing black and white lines and figures found on the packaging of most products. The bar code contains information such as the product name, price, weight, origin, ect.

Question 17

Name four illegal shop notices.

Answer 17

1. No money refunded
2. Credit notes only
3. No liability accepted for faulty goods
4. Goods will not be exchanged.