Chapter 6: Listening

Question 1

Physiologically perceiving sound

Answer 1

Hearing

Question 2

The process of recognizing, understanding, and interpreting the message

Answer 2

Listening

Question 3

The degree to which we are willing to listen

Answer 3

Affective component

Question 4

Involves selecting, attending, and understanding

Answer 4

Cognitive component

Question 5

Choosing one sound over others

Answer 5

Selecting

Question 6

Focusing on the message

Answer 6

Attending

Question 7

Making sense of the message

Answer 7

Understanding

Question 8

Includes recalling information to communicate and responding

Answer 8

Behavioral component

Question 9

Giving feedback

Answer 9

Responding

Question 10

Make choices about selecting, attending, and so on, and are more competent than passive listeners

Answer 10

Active listeners

Question 11

Is the degree to which the thoughts of the listener agree with the intentions of the source of the message

Answer 11

Listening Fidelity

Question 12

Listen with relationships in mind

Answer 12

People – oriented listeners

Question 13

Focus on tasks

Answer 13

Action – oriented listeners

Question 14

Carefully evaluate what they hear

Answer 14

Content – oriented listeners

Question 15

Preferred information that is clear into the point

Answer 15

Time – oriented listeners

Question 16

Use to understand a message

Answer 16

Informational listening

Question 17

You evaluate information, evidence, ideas, or opinions

Answer 17

Critical listening

Question 18

And attempts to know how another person feels, often using paraphrasing

Answer 18

Empathic listening

Question 19

Recognizing and elaborating on others’ feelings

Answer 19

Paraphrasing

Question 20

Used when the goal is simply to appreciate this sounds, such as listening to music

Answer 20

Appreciate listening

Question 21

Factors that interfere with our ability to comprehend information and respond appropriately

Answer 21

Listening barriers

Question 22

Attending to several things at once, limits focus on any one task

Answer 22

Multitasking

Question 23

Anxiety or dread associated with listening, may hinder concentration

Answer 23

Listening apprehension

Question 24

Responding with aggression and arguing with the speaker, without fully listening to the message

Answer 24

Defensive listening

Question 25

Zeroing in on bits of information that interest you

Answer 25

Selective listening

Question 26

Occurs when we failed to pay attention to the emotional content of someone’s message and just take it at face value

Answer 26

Insensitive listening

Question 27

Listening in order to control the communication interaction

Answer 27

Monopolistic listening

Question 28

Pretending to listen well not really paying attention

Answer 28

Pseudolistening