Chapter 6: Listening Flashcards
Physiologically perceiving sound
Hearing
The process of recognizing, understanding, and interpreting the message
Listening
The degree to which we are willing to listen
Affective component
Involves selecting, attending, and understanding
Cognitive component
Choosing one sound over others
Selecting
Focusing on the message
Attending
Making sense of the message
Understanding
Includes recalling information to communicate and responding
Behavioral component
Giving feedback
Responding
Make choices about selecting, attending, and so on, and are more competent than passive listeners
Active listeners
Is the degree to which the thoughts of the listener agree with the intentions of the source of the message
Listening Fidelity
Listen with relationships in mind
People – oriented listeners
Focus on tasks
Action – oriented listeners
Carefully evaluate what they hear
Content – oriented listeners
Preferred information that is clear into the point
Time – oriented listeners
Use to understand a message
Informational listening
You evaluate information, evidence, ideas, or opinions
Critical listening
And attempts to know how another person feels, often using paraphrasing
Empathic listening
Recognizing and elaborating on others’ feelings
Paraphrasing
Used when the goal is simply to appreciate this sounds, such as listening to music
Appreciate listening
Factors that interfere with our ability to comprehend information and respond appropriately
Listening barriers
Attending to several things at once, limits focus on any one task
Multitasking
Anxiety or dread associated with listening, may hinder concentration
Listening apprehension
Responding with aggression and arguing with the speaker, without fully listening to the message
Defensive listening
Zeroing in on bits of information that interest you
Selective listening
Occurs when we failed to pay attention to the emotional content of someone’s message and just take it at face value
Insensitive listening
Listening in order to control the communication interaction
Monopolistic listening
Pretending to listen well not really paying attention
Pseudolistening
